I had to take a double take. First reaction was that something had gone wrong. Then it dawned on me. BINGO! Mother’s Day.
WOW. Every last bunch of flowers. I wonder how many came to find all the flowers gone. I guess you could write a song about that.
How many of YOU remember this or have heard it.
Two totally futile calls to their offshore call-center on Friday night. Then 3 calls on Saturday — two of them to Lowe’s. Lowe’s was frustrated & sympathetic. They even tried to see if they could do an ‘Emergency Load‘ on Sunday. To see if that was possible they wanted me to call the local freight manager, at the Gilford (N.H.) store, at 7a.m.! That is early. He assured us that he couldn’t do it on Sunday because he didn’t have a truck big enough but he would make sure we would get our delivery on Monday morning — first thing.
On Sunday night (@ 8.05pm) & Monday morning (@ 7am) we received automated calls from XPO citing a Monday morning delivery between 7:30am & 11am. That was more promising than the 4pm to 8pm claim on Friday.
The truck, with a forklift, did show up shortly after 7:30am.
It was NOT a XPO truck nor driver. It was a 3rd party company called ‘Viper‘. They contract to XPO.
The driver was very nice. He knew exactly what had happened on Friday. He said that a driver had not showed up to do delivery at the Tilton (N.H.) store. So, he had been sent there from the Gilford store. Another driver was supposed to take care of our delivery. He had too much to do & didn’t get to us.
He apologized. He knew that there were issues. He knew that there was a driver shortage. He knew that Lowe’s was blaming XPO. He did a good job. Nice young guy.
Soon after we got a call from XPO. A Mr. James Kinney, XPO’s Director in charge of NE operations. He was good. Very professional. He was familiar with what had happened. He apologized. Agreed that it was unacceptable. He wanted to make amends. I was impressed. He did XPO proud.
So, that is where we are.
XPO has major issues with their Call Center. That Call Center will be the end of them.
Well it appears that XPO, Lowe’s & even the contract company ALL KNOW that they have an issue on their hands. I am just relieved to have got my shipment — 120′ of chain-link panels for an outdoor pen for Rowen.
I was walking by the bank where we now get lady slippers on a regular, yearly basis when it occurred to me that I should look. WOW. I was impressed with myself. BANG. I saw them right away. I now know where they are real well.
I had expected them to be green & they were. I didn’t have my phone with me — yet again attesting my claim that my phone & I are not often together. So, I had to go back today to get these pictures.
One of the MANY JOYS of having this blog is that it is a permanent, indelible, pictorial day-by-day DIARY of my life — without any gaps. I just need to do the right search. BINGO. Last year’s corresponding post — 2-days later. WOW.
Search ‘lady slipper’.
Yes, of course, intrinsically I ‘knew’ that there must be a miniscule transmission/propagation delay & possibly a ‘x-second’ delay for bleeping out faux pas by commentators. But never realized that the delay could be long enough to be EXPLOITED by the ardent betting folks. WOW. What a world we live in.
I only found out about it today when I read that they had caught more people ‘cheating’ in the recent IPL 2021 games. I read on …. & learnt about this. I had to go check. I was amazed. WOW.
Yes, I know there is BIG money involved. But, still amazes I. Amazing. The wonders of this world never cease.
Check Category ‘cricket’.
I had an actual Lowe’s Customer Service Associate tell me today, on a recorded line, that they are having a LOT of problems with XPO. That did not come as a surprise. I had already found that out — the very hard way.
Totally bloody scam. They tell you that it is ON THE TRUCK for delivery, but they never turn up.
I got 3 automated calls saying that the delivery will be that day, between 4pm & 8pm. The 8pm part made me suspicious.
This is a SCAM. Lowe’s is complicit.
The Lowe’s Associate, who was sympathetic to my plight, told me how I might be able to beat the system. We are going to try it at 7am tomorrow. Yes, Sunday. I will let you know.