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January 23, 2018  

Amazon’s Call Centers In Philippines Are Unbelievably Proficient — Just Amazing!

by Anura Guruge

Yes, it was not always the case and I do remember, vividly, getting very upset with the then Manila Call Center. But, those were the early days.

They really have worked diligently to really up their game. Over the last few years they have become REALLY, REALLY GOOD. Staggeringly good. So much so that I look forward to hearing a Filipino voice on the line. I then know that I will get outstanding service.

I had a call with them ‘today’ (i.e., Monday) to sort out a return from prior to Christmas.

The lady I dealt with, at the Cebu Call Center, was just OUTSTANDING. The dedication is beyond the pale. They are so committed and so well trained. It took her awhile and I was put on hold a few times but in the end she sorted it all out — immaculately. Then even confirmed it all in an e-mail without I having to even ask for it.

The have done well.

Until ‘today’ I did not realize that they now had multiple Call Centers in the Philippines and Cebu is a fair distance from Manila.

Amazon did well — as ever (I guess). When they first started off in the Philippines I thought they had made a horrible mistake. They have been vindicated. Yes, it is all training and I guess staff-retention. But, they have done well.

As an Amazon I am very proud and happy.

Related Posts:
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by Anura Guruge

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Tags: Amazon, , call center, call centers, Cebu, , Manila, Philippines, return,

About Anura Guruge

See 'The Blogger' on my https://nhlifefree.com/ blog.
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