Novotel Times Square, New York — Good, BUT Poor Room Design Choices.

by Anura Guruge

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Click any & all pictures to ENLARGE.

Attribution WILL be enforced.

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We spent 3 days in New York City, prior to 2016 New Year’s Eve, staying (2 nights) at the Novotel Times Square Hotel. I booked and paid for a ‘Times Square View‘ room with 2 Queens. When we visit New York City the kids and I like a room with a ‘Times Square View’ (notwithstanding the higher cost). Deanna always says that it is a waste of money but then again always agrees that the view is ‘wonderful’ once we get to the room. In previous visits we had stayed at the Marriott and DoubleTree, both in Times Square. Having lived in Paris and with my adoptive parents having lived there from 1978 to 1992, I was no stranger to Novotel. I first stayed in a Novotel, as it happened in Paris, in 1983 when I was over there to do a seminar and my adoptive parents were in Sri Lanka.

Overall the Novotel Times Square is a great experience, modern, bright, very-hip and airy — with exceptionally friendly and helpful staff.

We could not complain about our Times Square VIEW from the room they gave us on the 31st floor (two floors from the top, in that it has 33 floors). Moreover, they gave us this room at 11:30 am when we turned up (with our baggage) though the nominal check-in is slated at 3pm. We fully expected to check-in our baggage and come back later for a room. Not so. VERY FRIENDLY. Very nice. They saw the kids. They chatted with the kids. They gave us a room on the 31st floor. Cool.

So overall NOT bad at all. We would stay there again.

The PROS
1. Great location. 3 blocks max. from Times Square and easy access to Radio City and Rockefeller Center. There is, furthermore, a McDonald’s and (discount) convenience store on the same block — which is great when you are travelling with kids.

2. The view from our “Times Square View” room definitely was of Times Square, and from the 31st floor it was quite spectacular. The view of the Hudson from the windows by the elevator was also cool.

3. Friendly, helpful and ever cheerful staff, some of them French and others that could speak French, which meant that there was a French flavor that permeated the lobby area because you would invariably hear French being spoken or that unmistakable French accent.

4. Very compelling, very modern lobby/bar/restaurant area.

5. Very fine breakfast buffet, with hot American fare and a delectable selection of European cold cuts and cheese. (Also see below.)

The CONS
1. No coffee maker (let alone a microwave) in the room. [Luckily the girls agreed that they could go and get us coffee from McDonald’s. That worked out well.]

2. The room, with two queens, was small, not cramped BUT with four of us you felt that you had to hunch your shoulders to make yourself small.

3. The lighting bathroom — from BUT one ‘low energy’ light frame around the bathroom mirror — was woeful and TOTALLY inadequate. See picture in gallery below. You can’t miss it. This was beyond a joke. It was DARK in the bathroom. You were constantly reaching out to see if there was another light switch. This was stupid.

4. The Wi-Fi was adequate BUT each time you signed-in (which was quite often) they tried, hard, to sell you an upgrade for $15/day. When I am paying $500/night for a room it kind of feels insulting to be asked to pay more to get better Wi-Fi.

5. Lobby is NOT on street level and one cannot get from room to street WITHOUT changing elevators. The Lobby is effectively 7 floors up from the street. 2 slow elevators Lobby <-> street. There were lines for these 2 elevators. To get to the stairs, you had to go OUTSIDE (in the rain) — and they were service/emergency stairs, badly maintained. That was a hassle (though I took the stairs, for the exercise, a few times).

6. Paucity of drawers, especially by the beds! Yes, very modern shelves BUT no drawers and what was infuriating was that there was clearly plenty of space, below the shelves, to fit in some nice, useful drawers. I like to have a drawer by my bed to put my wallet, glasses etc. That was again stupid. See the gallery below to see what I mean.

7. The breakfast buffet as mentioned above was very good, but at nearly $29 per adult (before tip) is expensive THOUGH the kids (under 16) eat FREE made it worthwhile for us (with our 2).

8. $1 an item check-in fee for baggage. Not unreasonable and I normally give this as a tip anyway, BUT seems ‘cheap’ to ask guests to pay this just after they have paid $1,300+ for a 2 night stay.

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Click to ENLARGE.

Inside the room.

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The Hotel.

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More views from the room.

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by Anura Guruge