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I have not experienced MANY of the problems that others are complaining about.
Yes, there is the GPS mileage error that I reported and Fitbit support acknowledged as a problem! A lot of others are seeing that.
I also agree with many that the Resting Heart Rate is SHOT! Not good.
As for the others, I have NOT noticed. I checked ‘floors climbed’ and that seems within bounds.
I am NOT as upset as I should be — and OTHERS ARE.
I am NOT keeping this Ionic for long. So, I really have no emotional attachment to it. Basically I am not wedded to it or Fitbit.
The brand new, as yet unreleased, Garmin Forerunner 645 (without music) seems to be in my future.
Search ‘Fitbit’ & ‘Garmin’.
It was going through the motions BUT there was NO data transfer.
I ended up FORCING a sync from the Vivoactive 3. That cleared up things.
So, just a HEADS UP.
>>>> Search ‘Fitbit’ & ‘Garmin’.
FitBit Ultra: So Sad For All Concerned. Wife’s Prized FitBit Stops Working! She Was FitBit’s Biggest Advocate.
…by Anura Guruge
1/ FitBit Ultra: The Desktop App. (the Service Manger) Is The Real Culprit — Oct. 12, 2012.
2/ FitBit Ultra Wireless: I Tossed Mine. Doesn’t Work. Piece Of Junk As Far As I Am Concerned — October 7, 2012.
Read the COMMENTS on above post, including those from FitBit support & my wife.
I got her one for Christmas 2011. She has loved it, cherished it. Surprised Devanee and I when she claimed this Summer that it was her most prized possession!
Then she got me one for my birthday, but mine would not synch. After a month I gave up. She was very upset. She defended FitBit. She contacted them, she liaised with them, she wrote comments defending them.
Two days ago her FitBit mysteriously stopped working. She charged it and recharged it, hoping it would come back to life. It displays erratic messages but from what I hear it is still ‘dead’.
Deanna is beside herself. This is bad news all around. Deanna is upset. But, it is also bad news for FitBit. Deanna had to be up there among one of their most loyal fans.
Yes, she is contacting them and I am sure they will bend over backwards to help her. But, this is not good. Two FitBits and they both proved to be defective! Hhhmmmm.
…by Anura Guruge
Last Related post:
1/ FitBit Ultra Wireless: I Tossed Mine. Doesn’t Work. Piece Of Junk As Far As I Am Concerned — October 7, 2012.
Read the COMMENTS on above post, including those from FitBit support & my wife.
So as you can see from these COMMENTS FitBit is sending us a new FitBit Ultra though it is unlikely that I will use it! Once burned, I tend to shy away … plus the FitBit doesn’t do much for me. Sorry. I don’t need a device to provide me with motivation or challenges — and I can measure distances that I run with a car.
The real culprit when it comes to the FitBit is the Desktop ‘application’, the one that manages the USB connection.
To say that it was poorly conceived and badly implemented would be an understatement — and here I am talking about somebody who started computer programming in 1969, with paper tape. You can check up on my credentials on the computer front on the Web. Lets just say that I do know a thing or two about computers and used to charge a $1/minute to share my expertise. So I am giving this to FitBit for free, and even gratis, because they have bent over backwards to be responsive.
So here is what the FitBit Desktop ‘application’ or ‘Service Manager‘ as they call it looked like on Windows XP.
What is missing?
1/ No indication whether the CRADLE detected the FitBit! Uhhh?
2/ No button to FORCE a Sync between the cradle and the FitBit.
3/ No indication when this Desktop App last sent data up to the FitBit server ‘in the cloud’.
That is JUST for starters.
That ONE of the 2 options provided by this App. is to OPEN Windows SERVICES is borderline CRIMINAL! That is the ‘Open Services’ button on the Top Left. I have been trying to be kind BUT this really infuriates ME because the damage it can do for the poor unsuspecting. It is like giving a loaded gun to a 6-year old. I was trying to be KIND. But, IF I was the CEO of FitBit (assuming that they actually have any sort of management) I would call up all the folks involved in creating this App. and FIRE them ‘for cause’ right on the spot! I am not joking.
‘Open Services’ opens up Windows Services. It does NOT even take you to the FitBit Service. Once you are in that ‘space’ and you don’t know what you are doing, you can cause mayhem. Playing with Windows Services is not for the uninitiated. From the very start, when I had seen this, I knew that this was bad news.
I would have to think that the folks at FitBit have never seen a decent desktop app. that interacts with ‘the cloud’. So let me show you one. Avast!
1/ Connection status.
2/ Last update.
3/ BUTTON to FORCE an update.
All the things lacking in the FitBit app.
That is it. I have work to do.
P.S., FitBit needs to get more server capacity. There Website, and particularly the Dashboard, is painfully slow — and NO, it is not my Internet speed.
…by Anura Guruge
1/ FitBit Ultra Wireless — I Am NOT That Impressed! — October 5, 2012.
2/ We Are Now A ‘FitBit Ultra’ Couple – NOT! — Sept. 6, 2012.
Per my October 5 post (above) you could see that I was getting increasingly disenchanted, aggravated and unimpressed.
I went to recharge and re-synch my FitBit Ultra very, very early Saturday morning, i.e., October 6. I typically work till mid-night. Then I save my work, online, and start closing down my work PC. I knew we were going to Sandwich Fair first thing Saturday morning. So, before going to bed, I decided to power up my XP machine, charge up the FitBit and get it to Synch.
So to see if it would make a difference, I slotted in the FitBit into the cradle, adjusted it a few times to make sure that it was properly seated, before I powered up the PC. Started up the FitBit Dashboard. Annoying message: ‘You haven’t synched your FitBit lately‘. But, they are so stupid that they don’t provide a button (or a link) next to the message to force a damn sync. Bloody FitBit.
It said it was last synched on Oct. 3. So, I then went through the usual inane dance. Press the damn button. Press it again. Nothing. Nothing. Take it off the cradle. Put it back. Refresh the stupid Dashboard. Go back and forth on the days hoping that that would force a resynch. This time around I didn’t bother to shutdown and restart the FitBit service. Unplugged the USB cable, Plugged it in. Jiggled the idiotic Dashboard. Still nothing. By now I had spent 15 minutes doing NOTHING else but trying to get this piece of junk to resynch. It was 12:20 am. I had enough. I was not going to spend another second with this poorly designed, cheaply made gizmo.
It was a birthday present from Deanna and she loves her unit. So, I wasn’t going to toss it out of the window. I am noted for that; tossing things that aggravate me irrespective of the cost. So I took the FitBit and the cradle and left it on Deanna’s laptop. I do not want it. I will not use it again. We are through. As far as I am concerned FitBit is junk.
I also don’t need a FitBit. I have proven that I am nowhere close to as sedentary as Deanna as Deanna tried to make me out. I don’t walk 10,000 steps a day, but I appear never to walk less that 7,500. Per the FitBit I also climb, daily, without exception, at least 50 flights of stairs. That confirmed my assertion that I go up and down the 3 flights of stairs we have in this house MORE than anybody else. Plus, I run my 2.5 miles, with 5 pounds of weights, up a steep hill 6 times day — in general. 3 days on, 1 day off, 3 days on — UNLESS I am really ill, the temp is BELOW 5F (yes, 5 Fahrenheit, not Celsius … meaning we are talking 27 degrees BELOW freezing) or like toady, I am going to end up walking for over 3 miles (in this case going door-to-door in Gilford, NH for Obama). So, I have a routine. I don’t need motivation. Self-motivation is built in. I am more active than most and definitely cover more elevation in a day than most cover in 3 days. So screw the FitBit. I don’t want it, I don’t need one.
I have told Deanna to give it to Devanee.
…by Anura Guruge
>> We Are Now A ‘FitBit Ultra’ Couple — Sept. 6, 2012.
Deanna has had one since last Christmas and loves it. Once even claimed that it was her most prized possession. Well as I posted, just under a month ago, she got me one for my birthday on September 4.
So, I have had it for a month and one day.
I am NOT as thrilled with it as Deanna.
My clip, which is just a ‘holster’ for the unit, broke yesterday — exactly on the one month anniversary. Yes, while it would be easy to say that it broke because I was rough with it, that would not really be the case. I am not rough on things, something that my contact lens doctors comment about often, sometimes in chagrin. I have been known to wear the same hard, gas permeable lens for 8 years, because I take such good care of them. So, I didn’t abuse this clip. I went to clip it on to my belt yesterday — and it just snapped. You can still clip the unit itself, without the clip. So, I can still use it. But, that was annoying.
But, my biggest frustration is that I can’t get the DAMNED thing to SYNC! It drives me nuts.
I am loath to install any non-essential software on my work PC. I keep this machine lean-and-mean.
So, I installed the FitBit USB software on my backup Windows XP Professional machine. Nothing wrong with that. Windows XP is more widely used than Windows 7. I have had nothing but trouble and frustration.
I have reinstalled the software. I have re-registered the unit. I have changed USB ports. I have tried it with and without a USB hub.
It just doesn’t work every time. One of these days it will get tossed, $100 or not. I hate things that don’t work.
If I spend 15 minutes and reset the damn base unit enough times, plug and unplug the USB cable and refresh the stupid FitBit Dashboard Web page a thousand times it will grudgingly synch and update my data.
Screw that. I don’t have 15 minutes to monkey around with this stupid thing.
Deanna has hers on her Windows 7 laptop. Hers works perfectly.
Yes, I have a backup Windows 7 machine but it is not always connected. I use XP for updating some of my Websites, with FrontPage 2003. So that backup machine is up more of the time than the backup Windows 7 machine.
Yes, I could try Devanee’s Windows 7 laptop, but to me that is a cop out.
Windows XP Professional is still the most widely used of PC OSs. FitBit should support it.
So, right now if you ask me about FitBit you will NOT get a nice answer. It just could be my unit. A dud. A lemon.
by Anura Guruge
No, no, to every ones amazement, especially Deanna’s sister who was adamant we would not last a year, we are still together, BUT I ditched my FitBit Ultra 33 days after Deanna gave it to me. It just won’t Synch and that drives me nuts. So here is one post of my frustrations with FitBit on October 5, 2012. I will write another post as to how and why I finally dumped it. Thanks.
It was my 59th birthday on Tuesday (which was the excuse for the whale watch and Dim Sum). In addition to a British style garden gnome (given that I got very nostalgic when we watched ‘Gnomeo and Juliet‘) which was very cute and 100% accurate (though made in China), I, to my surprise, also got a ‘blue‘ FitBit Ultra. Wow.
Last year, because she found a free 12 month offer, I was getting ‘Maxium‘. It was never a magazine I was ever partial to. To me it is a compromise magazine for nerds in glasses who are petrified of girls. But, I was delighted to find that it actually had some decent articles and reviews — especially on high-tech nerdy gizmos. That is how I found the FitBit.
After her back surgery Deanna was back to exercising and the FitBit looked neat. It is basically a fancy, electronic, USB-equipped [i.e., plugs into a PC] pedometer — on steroids. I looked it up; it was available from Amazon and I got it for her for Christmas 2011. She loves it. Over the Summer she has been uttering phrases along the lines that it is her most treasured possession! It never leaves her side. She even sleeps with it — because it monitors sleep patterns (another rationale for getting one for her). She lost it earlier in the Summer. She was beside herself. We looked everywhere. I told her to get another one. Three or four days later she found it among her clothes. We still have a few scares, especially after we have been to the beach — the kids very used to the cry: ‘have you seen my FitBit’.
Though I run around 2 miles, up a steep hill (Prospect Mountain Road) wearing weights, 5 to 6 days a week and swam nearly every day during the Summer (including this Monday, though the water is now noticeably cold), not to mention going up and down the 3 flights of staircases we have in this 4 story house more than most because my ‘office’ is on the 4th floor, Deanna loves to accuse me of being sedentary! So getting me a FitBit was a way for her to see how physically idle I really am. So yesterday was the first day I wore it. I don’t know how it gets calibrated because there is no calibration process, e.g., measuring your average stride. So, just like a computer mouse it must have a few small accelerometers that measure movement. Yesterday evening we both took two short. controlled walks to see if our 2 FitBits measured the same number of steps. They seem to. Going out we kind of walked independently, though we were supposed to walk the same. Per the FitBits we were 10 steps out, I taking more. Coming back Deanna made sure she matched me step-for-step. FitBits matched!
So all the data is available to see on the FitBit by pressing the one and only button it has. But, you can also have it uploaded into your account at FitBit.com. I am having problems getting my FitBit to synch. Could be the USB connection. Since I am loath to install ANY non-mission critical software on my work PC, I installed the FitBit software on one of my backup computers — this one running Windows XP so I can use FrontPage 2003 for my Web updates. So, this is what it has for me for yesterday, September 5, 2012:
I am not 100% sure, as yet, about the veracity of the figures. I am not sure I really traveled, using my feet, 4.15 miles. Yes, I ran ~2.25 miles. Floors climbed is a calculated height based on angle of elevation and something like 10′ rise. Running up the hill fudges that number. Climbing up to the top of the Seattle Space Needle doesn’t impress me. I used to regularly climb to the 2nd observation deck of the Eiffel Tower. 2,304 calories burned is average for an old guy like me. It would appear that I would have burned about that anyway.Devanee cracked me up. She is the master of the FitBit having studied the mother’s for so long. But, she didn’t know what the FLAME symbol stood for. She called it ‘Heartburn’! So, she goes you had 2,000 heartburns.
So … that is it. We are the FitBit couple now.