Tag Archive | support

‘Etsy’ & Its CEO Are Taking A Very Explicit & Bold Stand On Their Support For #BlackLivesMatter.

by Anura Guruge


Bravo! Etsy.

I am proud & glad that I am shareholder. Thank YOU.


Click to ENLARGE, ADMIRE & APPLAUD.


Click to access the Etsy blog post.


This was the RIGHT thing to do. I am so proud of them. Bravo.

I know that they must have weighed all the pros & cons & decided that this was STILL the RIGHT thing to do.

I am not sure how many other companies are doing similar BUT I am very proud of Etsy.

I have been a big fan of theirs for years — & I have put my money where my mouth is by becoming a shareholder last year.


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by Anura Guruge

ASUS (US) PC Support Making False FedEx Shipping Damage Claims Using Bogus Pictures — We Have The Proof.

by Anura Guruge


Message on ASUS on Facebook.
Click to ENLARGE.


Click image to access the post.


Original e-mail from ASUS demanding $24.75.


Final $0.00 bill once they realized that the game was up.

They are now saying that charged FedEx for the damage.

Click to ENLARGE.


The ASUS (US) PC Support scam seems very well planned, executed, shameless and corrupt.

When they can’t get money from the customer they are making a claim against FedEx,

  1. Why didn’t they make the FedEx claim earlier and just tell us that FedEx was paying?
    …..
  2. Are they making FedEx claims even when the customer pays?
    ….

In our case we are 100% sure that there was NO Damage.

The 6-week old laptop was sent in because it was dead. Dead. Would not power up. That is what we wanted fixed.

If the case was truly damaged they could still have fixed the Windows Power Up issue and send us the laptop back — with the damage.

This scam unraveled for ASUS when I called their bluff and said “OK, so if you have pictures of our laptop being unboxed — showing damage — send it to me“. Our laptop had a lot of unique stickers on it. You can’t miss it. They realized that they had been caught out. They had NO pictures.

Our laptop was not damaged.

SCAM.

They making false FedEx claims as to be a crime — I would think. I, alas, can’t pursue that. Only FedEx can.

I will do my best to get FedEx to look into this. I will happily give FedEx all the evidence we have.Th….


Click to access my November 21, 2019 post.


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by Anura Guruge

After A Long Hiatus Some Well Earned PRAISE For GoDaddy!

by Anura Guruge


Click to ENLARGE.


Click to ENLARGE.


GoDaddy & I go back a long time, a very long time — 22-years or more.

GoDaddy of OLD was a GREAT, incredibly customer-focused company. GoDaddy & I, in the 1990s, grew up together when it came to the Web. We were both new and we learned together. — helping each other. I kid you not. I started using their Web hosting with Microsoft ‘FrontPage‘ and, truth be told, they didn’t have that many folks using ‘FrontPage’ at the time. There were issues BUT they worked with I to resolve them. Their support was outstanding. They had a group called the ‘Tiger Team’ that tackled the more complex problems. I dealt with them often. Yes, I had issues but GoDaddy always came through.

I was a HUGE fan and endorser of GoDaddy — with reason.

In 2013, the day Pope Benedict XVI announced his resignation my ‘popes-and-papacyWordPress Website, hosted at GoDaddy, got 160,000 hits in like 4-hours. It was NOT hosted for that level of traffic. Somebody from the GoDaddy CEO’s office stepped in, unasked, and took over ‘provisioning’ my Website. He made sure that my Website wuld cope with the spike without going down. As I said, he did this without me asking! That was support.

Then came bloody Blake Bloody Irving. He ruined GoDaddy! There is no other way to say it bluntly.

GoDaddy became customer hostile.

I moved all of my Web hosting away from GoDaddy.

Just kept my OLD domain registrations and e-mails at GoDaddy.

And then LAST WEEK!


My e-mail (i.e., anu@wownh.com) has been hosted at GoDaddy for over 20-years. It gets renewed in late December. I am used to that. Over 20-years you get into the routine.

However, in 2017, I transitioned my e-mail, still at GoDaddy, to the Microsoft ‘Office 365 Professional’ e-mail and paid $400+ for that transfer (which they, to their credit, handled very well).

Well, early December I get the usual e-mail from GoDaddy saying my $119 AUTO-RENEWAL will be activated on December 28. I have e-mail, I have been paying this for years, so I just let it go.

But, just ahead of Christmas I had a few minutes to spare and thought I should check my GoDaddy account — which I no longer check that often.

I did.

I noticed I had TWO e-mails — a new one and an OLD and the $119/year was for my old. Hhmmm!

Strange.

Called support. IT WAS AN ERROR. They had NOT closed down my old.

They cancelled and that took out the AUTO RENEW.

But, I had paid $119 in 2017 & 2018 though I was NOT using the old e-mail.

It took a few e-mails and a second phone call, BUT GoDaddy, to their credit, refunded both amounts, on the FLY. They refunds were hitting PayPal while I was still on the phone.

I was impressed. I was pleased.

And I wanted to share that with you.

They did GOOD and I am happy to say so.

Happy New Year.


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by Anura Guruge

ASUS (US) PC Support, Caught, Red-Handed, With Photographic Proof, Of Trying To Cheat Us!

by Anura Guruge


Pictures sent by ASUS PC support in November 2019 CLAIMING
‘Customer Induced Damage’ (CID) on our PC
and demanding $24.75 to honor the warranty and fix the PC.

Click to ENLARGE.


Actual pictures of our PC, an ASUS VivoBook F510UA,
after they returned it, a couple of days ago, FIXED
and at NO CHARGE.

Notice that even the color is different. Notice missing ‘foot pad’.

Click to ENLARGE.


Notice, NOT the same!


Original e-mail from ASUS demanding $24.75.


Final $0.00 bill once they realized that the game was up.
Now they are trying to play ‘nicey-nice’ HOPING that we will keep quiet.

NO CHANCE! 

Click to ENLARGE.


So, let me take you through the sequence of events — in pithy bullet form fashion.

  1. 2-month old, ASUS VivoBook FS10UA, bought for 19-year old daughter, for College, dies. She gets an RMA and sends it to ASUS (US) PC support.
  2. She gets an e-mail (above) with two pictures and a claim that it was ‘Customer Induced Damage’ (CID), that the warranty has been invalidated, and that we need to pay $24.75 to have it fixed.
    ….
  3. We are SURE that there was NO DAMAGE when we sent it in.
    ….
  4. I do the post below (November 21, 2019). I repost it on Facebook & Twitter and tag ASUS.
    ASUS, on Facebook, responds, gives me this phone number, 855-714-0471, and tells me to call them.
    That was on November 22, 2019.
    I call.They tell me that PC support will have pictures of our PC being unboxed and that these pictures will show the ‘Customer Induced Damage’ (CID).
    They say they can send me the pictures. I ask them to do so because by then we had worked out that we had stickers on our PC that would show us whether this was our PC or not.
    They said I should have the pictures by November 25, 2019.
    …….
  5. THEY NEVER SENT THE PICTURES.….

  6. They contacted my daughter and said that they are going to fix it and return it for FREE. SMILE.
    ….
  7. Last Friday, December 13, 2019, nearly a month since this all started, the PC arrived via FedEx. NO CHARGE.
    ….
  8. We checked the PC against the two CID pictures they had sent us.
    ….
  9. DID NOT MATCH. Their pictures were of some other PC.
    ……..
  10. This was a TOTAL SCAM on their part.….

  11. When they realized that their game was up they gave up and tried to play nice.
    ….
  12. That is NOT going to work.
    ….
  13. We did a LOT of research. This SCAM has been perpetrated on many others. We want to make sure that this does NOT happen again.
  14. I have already contacted ASUS FB — who appear to be decent and responsive.
    ….
  15. We will post this wherever and we will contact as many pertinent authorities as we can.
    ….
  16. This has to STOP...
    ……
  17. ASUS has to be held accountable.
    ….

  18. ASUS has to compensate ALL those it has scammed.
    ….

Click to access my November 21, 2019 post.


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by Anura Guruge

ASUS (US) Support Appears To Resorting To Blatant Fraud To Avoid Honoring Warranties.

by Anura Guruge


Click to ENLARGE.


I am shocked, disappointed and frustrated. Until this, I was a HUGE, 12+ year fan of ASUS. I have bought tons of ASUS products: motherboards, tablets & PC. ‘Funnily’ (touch wood) we never had any issues with any of these. So, we never had to deal with ASUS support.

So, this is our first encounter with them. It was an ASUS VivoBook F510UA we bought for our 19-year old to take to college.

Two months later it just died. Just died.

It has taken this long to get it to ASUS Support.

It was sent with NO damages. 2-months old. It was pristine.

Now they are sending these pictures and claiming it arrived damaged. Their word against that of our daughter’s.

Seems like fraud. Not sure how we can resolve this.

Any ideas?

Yes, we are going to file a ‘Better Business Bureau’ complaint tomorrow.

Help?


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by Anura Guruge

‘SSL Scanner’ At ‘SSLTools.com’, Nifty Way To Check That Your Website Is 100% Secure.

by Anura Guruge


Click to ENLARGE. Link to ‘SSL Scanner’: http://ssltools.com


I was told about this tool, i.e., SSL Scanner, by wordpress.com support.

Google Chrome was claiming that this blog (the one you are reading) was not 100% secure. That confused me since I use SSL certificates and am 100% legit. The support person said I had ONE insecure link on the blog! Holy Smokes. It was my link to the so called ‘Flag Counter‘ — i.e., the widget that showed the number of hits I get from various countries. I checked. Yes, ‘they’ were right. NOT a secure ‘https:’ link. Hence the warning. I removed the ‘Flag Counter’. It was an OLD version. The new version is FINE. I just haven’t god around to using it.

BINGO. Immediately Chrome started showing the full PADLOCK. Have a look at the top. This blog is 100% secure, 100% safe. There is THE PADLOCK.

So, I wanted to share this with you. Handy took. Works well and works FAST.



Now the ULTIMATE irony. The SSLtools Website is NOT secure. It is possible that they have to be like that in order that they can serve the largest audience. Just found it amusing.

Click to ENLARGE.


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by Anura Guruge


Google Pixel 2 Phone Does Not Support Google Maps Offline Mode!

by Anura Guruge


Click to ENLARGE.


I am a great fan of the Google Maps OFFLINE feature. I have most of the local areas downloaded on my Android 7.0 ASUS ZenPad 10.1″ and it works a treat. Before I go anywhere new I make sure to download the pertinent maps. Never had any problems.

So, when I got myself a 128GB Google Pixel 2 for Christmas I set out to do the same thing — i.e., download the New Hampshire, Mass & Maine maps. It just kept on FAILING. Didn’t tell me why. Just that “Download Failed to Complete“. Tried it 8 times — and then decided that this wasn’t a temporary server glitch.

Did a Google. Found the above

That is fine other than the fact that you can’t install a SD card on a Google Pixel 2 or Pixel 2 XL!

So, you are screwed.

What I find MOST amazing is that Google had not foreseen this problem.

I spoke twice with the Pixel support folks. They had not heard of it and did NOT know what to do.

Tried contacting Maps support — but with NO luck.new-hampshire, alton,

This is unbecoming of Google.

So, a HEADS UP.


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by Anura Guruge

GoDaddy Support Is Insufferable — Over 80 Minute Wait Time; No Online Chat.

by Anura Guruge


godaddy11

Click to ENLARGE and read here. From “Down Detector” at: http://downdetector.com/status/go-daddy


I can relate to all of the above, except my issues were on Monday, January 30 & 31, 2017 rather than ‘3 days’ ago.

So this has been going on for days.

This is CRAZY and crazy bad.

I tried for 80 minutes — i.e., 1 hour 20 minutes — to get hold of GoDaddy support starting at 8:15pm (Eastern) on Monday, January 30, 2017. I just gave up. NO online chat support though this would still have been early in Arizona. Not good.

I only have one site at GoDaddy now — my “Popes and Papacy“. It is the WordPress BLOG that is down.

godaddy


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by Anura Guruge

Do NOT Attempt To Repair Microsoft Office 360 or 2016 Using Microsoft Instructions!

by Anura Guruge


officerepair

This is from Microsoft. Click on image to access the page at “support.office.com” though I do NOT recommend it.


Do NOT follow the above Microsoft instructions.

At least on Windows 7.

It will automatically result in ALL Office 360/2016 apps, i.e., Word, PowerPoint, Excel etc. being removed from your computer — without you being asked or told.

It is not funny.

It is bloody diabolical.


Satya Nadella is such a bloody FRAUD.

Another scheming, money-grabbing FAKIR of the worst type,
with no shame.

I hate Microsoft. 


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by Anura Guruge

If You Use WordPress ‘WordAds’ Best To Check Your July & August Numbers.

by Anura Guruge


wordads

Click to ENLARGE if you are curious.


If you are lucky enough to be subscribed to WordPress‘ ‘WordAds‘ and you check your numbers on a regular basis you may have realized that things have been slightly “off kilter” of late — especially the last two months.

Not sure what the full story is. You may have noticed that the August numbers were unusually late — i.e., getting posted a few days into October, when typically they would have posted them by the last day of the following month (i.e., September, in this case).

Well, my August numbers, when they were eventually posted did not look right. Defied logic, math and physics.

So after stewing on it for a couple of days I contacted the WordPress online support — via chat.

Initially they gave me the usual palava about how earnings aren’t directly correlated to ‘ad impressions’. Then they ran out of steam and realized that the waffle wasn’t working.

So they said they would contact their friends at “WordAds”.

Five minutes later they tell me to check my numbers. Wow! A FAIRLY LARGE CHANGE. Wow.

Am I glad that I questioned. No explanation as to why my numbers were hiked on the fly.

SCARY!

My past experience was that “WordAds” paid within days — though they reserve the right to pay you 30-45 days in arrears. Not so this time.

Strange.

Things just seemed to have changed and not for the better.

Hope things go back to normal soon.


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by Anura Guruge

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