Tag Archive | shareholder

Sunday Deliveries By Amazon — WHY? Didn’t Ask For It. Just Straight Prime 2-Day.

by Anura Guruge



For the second Sunday in a row we had an Amazon delivery via USPS.

Strange.

Never asked for Sunday, or even 1-day delivery.

Just ordered them ‘2-day’ Prime — given I am a Prime Member of longstanding.

Kind of funny. Shortly after I placed the orders it showed SUNDAY delivery. So, they are planning for it.

I am sure the USPS is not complaining. Spoke to the delivery person today. He seemed quite happy. He is getting paid.

But, why?

Doesn’t make sense.

And as a AMZN shareholder (also of longstanding) this bothers me, though, OF COURSE, I cannot complain about the ROI I have got from AMZN. Smile.


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by Anura Guruge

I Am Miffed With Amazon’s Jeff Bezos For His Affair (& Divorce) BUT Not For The Reasons YOU May Think.

by Anura Guruge


From the UK ‘Daily Mail‘.
But you can get the story anywhere …

Click to ENLARGE.


As a huge, very long-term fan of Amazon, an Amazon shareholder and an admirer of (the incomparable) Jeff Bezos I was rather disappointed when I read about the divorce and, of course, the affair that prompted it. As soon as I heard ‘divorce’ I knew that there had to be at least one ‘affair’. So, that part shocked me none.

I feel that Jeff has let many of us DOWN. First and foremost he is now 54. I think that that it is a tad too old to be carrying on like this. I think ’50’ is a good, respectable age to settle down.

Then, my main beef. IF you are going to have an affair and get a divorce AT LEAST do it with a YOUNG woman — or with his unprecedented wealth 2 or 3 young women! Jeez. She is 49. 49. Jeff, what are YOU thinking. You should have got yourself TWO 24 year olds.

And … sending pictures of your — supposedly BIG — genitals. Jeff …. That is not on. A 54-year old man does NOT sent pictures of his genitals — however, huge — to a 49-year old MARRIED woman.

Oh, that is the OTHER thing. Jeff … why a married woman … and OLD one at that. At your age and with your wealth.

I am disappointed Jeff. I expected better from YOU.

Those pictures?

How can YOU face your staff. You could be worth $1T but will people ever respect YOU again.

Poor show Jeff. You might be the smartest man alive — and definitely the richest — but you let yourself down BADLY.


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by Anura Guruge

“Mary Poppins Returns” Movie (2018) — OUTSTANDING; Destined To Be A Disney Classic.

by Anura Guruge



Uplifting.




Uplifting in every way, heartwarming and non-stop, sheer entertainment.

Pantomimish in the nicest possible way. Just, good ol’ fashioned fun — a rollicking musical.

As it was concluding it crossed my mind that this movie deserved applause, and sure enough as it ended the fairly decent crowd (for a weekday matinee) burst into applause! I can’t remember the last time I experienced that. Maybe when the ‘Lion King’ came out 20+ years ago. That alone tells you all that you need to know as to how good this movie is. The audience applauded.

I have seen “Mary Poppins” in Broadway and paid big bucks for the privilege. This movie was as engaging as the live play — and that is saying something.

Disney pulled out all the stops and obviously spent lavishly in its production. I had to look it up on IMDb.com. They believe the budget was $130 million. That is a fair chunk of money. Also appears that they have already grossed a quarter of that back and it has only been out for a week. As a Disney shareholder I am HAPPY.

The Nutcracker and the Four Realms” was a total DUD. This was the opposite. Outright winner. Brilliant. Destined to become a Disney Classic. People will be talking about this for decades.

Definitely recommend it. Must see. You will enjoy it. Kids will LOVE it. Disney got it spot-on.

Bravo. You will leave the theater with a big, silly grin on your face.


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by Anura Guruge

I Had Not Heard That Garmin Had Been Embezzled To The Tune Of $1.2 Million!

by Anura Guruge


Click to access “Kansas City Star” coverage.


Click to access “Kansas City Business Journal” coverage.


Yikes. I had NOT heard of this and I, in addition to owning a fair amount of Garmin, am an actual Garmin shareholder (and I own a respectable amount of shares (enough to write multiple option contracts)). I only came across it when I was researching the new Actigraph partnership.

Garmin is a BILLION dollar company so this is not that huge, but it is significant. They probably have to sell 6,000 Garmin Fenix 5s to make a $1.2 million profit.

Rather embarrassing.

Just factor this in the next time you try to contact Garmin support.


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by Anura Guruge

Amazon’s Call Centers In Philippines Are Unbelievably Proficient — Just Amazing!

by Anura Guruge




Yes, it was not always the case and I do remember, vividly, getting very upset with the then Manila Call Center. But, those were the early days.

They really have worked diligently to really up their game. Over the last few years they have become REALLY, REALLY GOOD. Staggeringly good. So much so that I look forward to hearing a Filipino voice on the line. I then know that I will get outstanding service.

I had a call with them ‘today’ (i.e., Monday) to sort out a return from prior to Christmas.

The lady I dealt with, at the Cebu Call Center, was just OUTSTANDING. The dedication is beyond the pale. They are so committed and so well trained. It took her awhile and I was put on hold a few times but in the end she sorted it all out — immaculately. Then even confirmed it all in an e-mail without I having to even ask for it.

The Philippines have done well.

Until ‘today’ I did not realize that they now had multiple Call Centers in the Philippines and Cebu is a fair distance from Manila.

Amazon did well — as ever (I guess). When they first started off in the Philippines I thought they had made a horrible mistake. They have been vindicated. Yes, it is all training and I guess staff-retention. But, they have done well.

As an Amazon shareholder I am very proud and happy.


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by Anura Guruge

“Heart Rate Monitors USA” (HRM USA) — Outstanding Customer Support On Garmin Devices.

by Anura Guruge


Click to access the HRM USA Website.


Click to ENLARGE.


I got my Garmin Vivoactive 3 (Gunmetal) from “Heart Rate Monitors USA” in mid-November, 2017. As those who follow this blog know I, as both an Amazon Prime Member of longstanding & an Amazon shareholder, try not to buy anything other than from “Amazon Fulfillment“. But, Amazon could not get me the ‘3’ in Gunmetal till November 20 (though I had pre-ordered it) and HRM USA had a few already in stock and could get it to me on November 16. I was hesitant. But, I had already waited over a month for this.

I called HRM USA. Spoke to a lady named ‘Amy‘. She assured me that I cannot go wrong with HRM USA. So, I took a chance with them. AND THEY HAVE NOT LET ME DOWN. They have actually been pretty amazing. Brilliant. A credit to Customer Service. Exemplary. So many could learn from them. Garmin should be very proud of them.

As I have chronicled here, my Vivoactive 3 died 15-days after I got it. It appears that there may be an inherent hardware problem. I was crushed and dismayed. I was again going to be without a tracker on my wrist.

I called up HRM USA, on a Friday afternoon, in a panic. I got ‘Jackie’. She was very, very good. She immediately knew what to do. Said she will e-mail me a UPS return then and there. And she did. And, furthermore, she stayed on the line till I got it. I was impressed. This was good. I managed to get the return to UPS that evening.

UPS delivered it to HRM USA in Pennsylvania on Tuesday. I called to make sure. Spoke to both ‘Jakie‘ and ‘Katie N.‘ They were both so nice and kind. Assured me that they will ship me a new one, in Gunmetal, that day itself.

They did. Kudos. Bravo etc. I was so happy.

Then UPS screwed up. I was supposed to get it Thursday. They did not deliver. On Friday they said they would deliver on MONDAY! I was NOT happy.

I called and spoke with ‘Katie’. Asked her whether she could prod UPS for a (rare) Saturday delivery. She told me she would try and I knew she would.

UPS delivered it on Saturday! It is the season of MIRACLES!

I was so happy and grateful.

Brand new unit. No games. And for the icing on the cake this ‘3’ (albeit with newer firmware) paired with my Asus Android 7.0 tablet first time. Another miracle.

It is such a delight to deal with folks like ‘Jackie’ and ‘Katie N.’ I used to be a Customer Support Manager for both ITT and Northern Telecom — in the UK. So, I do know a bit about the art and science of making customers feel good. Well HRM USA sure can teach so many.

I am happy.

Thank YOU, Heart Rate Monitors USA.

 


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by Anura Guruge

Just What America NEEDS Right Now — Order Chocolates At The Press Of A Button.

by Anura Guruge


chocolatedash


Nothing helps beat stress like indulging in some good chocolates.

And in these stressful days, never run short of chocolates.

Just PRESS the AmazonDASH” button for chocolates.

Brilliant. I am so proud of Amazon and so glad that I am a (long term) AMZN shareholder.

Not for I though. I haven’t eaten anything chocolate, other than chocolate flavored yogurts, in 4 years.

But, I do try to maintain a stash of chocolates for others and for gifts. But, I am pretty good at keeping this stash replenished. So, I don’t think I will be needing this DASH button — not that I have any of DASH buttons. Easy enough for me to order online.


amazondashbuttonsetup

It has Wi-Fi inside. Wi-Fi setup using an Android or iOS APP. Neat.


amazondashbuttonwifi

Amazon’s explanation as to how it works. It is there with each DASH button. Click to ENLARGE and study here.


amazondashbuttons

Click to ENLARGE and goggle. Copy this short URL to access Amazon page: goo.gl/KFq1uu


amazondashtrojan

by Anura Guruge


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