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Tag Archive | ice maker

Why Are Refrigerator Ice Makers So Prone To Failure?

by Anura Guruge


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Click image to read this post … and follow the whole sorry SAGA.


Just 18-months after getting over the last ice maker fiasco — which, alas, lasted four dreadful months because Samsung is so ornery and incompetent — we are again in the same boat. No ice. Ice maker not working — or not working properly. This time around we can’t stop it! It produces ice non-stop, with ice spilling out and forcing the door open.

Brand new $1,590 Whirlpool — which was said to be super-reliable.

Luckily, after the horrendous experience with Samsung I was not taking chances. Though folks routinely bad-mouth extended store warranties I was not taking any chances. I coughed up $200 for a 5-year “Geek Squad” warranty. Well, they are supposed to be coming tomorrow. We will see how good they are.

But, for now no ice. That doesn’t bother me. Other than when I needed ice for my ice-machine after my knee-surgery I use very little ice, even in the Summer. Not so the kids. They need ice all the time. So, they are not happy.


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by Anura Guruge

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Pictures Of Best Buy “Geek Squad” Delivering Large Refrigerator/Freezers Using Just Shoulder Harnesses.

by Anura Guruge


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Attribution WILL be enforced.




I had never seen this been done, or even heard about it, until we had our accursed Samsung 25.4 cu. ft. fridge/freezer delivered in April 2017. Click here for those pictures.

I was in awe. That Samsung was 289 pounds (131 kilos). Two people — with no real training. I am surprised it meets U.S. Occupational Safety and Health Act standards. But, it is Best Buy and you would assume that know what they are doing.

Pretty damn impressive.

Well, got to see it again today, when we had the damn Samsung replaced with a (much more expensive) Whirlpool.

Not easy to get good pictures BECAUSE you do NOT want to get in their way or impede them in any way.


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by Anura Guruge

After 4 Long Months, Finally, FINALLY Was Able To Return Samsung 25.4 Cu. Ft. Refrigerator To Best Buy.

by Anura Guruge


Good Riddance Of Very Bad Korean Rubbish!


Best Buy ‘Geek Squad’ FINALLY
taking the bloody piece of junk away — in the pouring rain.


Click to access September 21, 2017, post.



It stopped making ice towards the end of July 2017 — 4-months after we bought it, new, from Best Buy.

It took us till September 8, 2017 to get a technician! We spent all of August trying to get that to happen.

The technician ordered a new ice maker. Appears that Samsung ice makers are FAMOUS for failing after a few months! Best Buy knows that though they promote Samsung refrigerators in a BIG way (because they get promotional bonuses from Samsung).

The following week we discovered that Samsung closed the Trouble Ticket so the order got cancelled!

More calls. Lots of calls. Hours on the phone.

Then finally on September 19, 2017 they sent us, via e-mail, a supposed Return Authorization (RMA) — for Best Buy.

Called Best Buy with it. They wanted us to come in. So we made the 40-minute trek, one-way. The RMA was NOT on their system.

Best Buy said it could take up to 2-weeks for it to get loaded by Samsung into their system.

More calls. More online chats. I filed BBB complaint.

Then FINALLY last Friday Best Buy was able to honor the RMA.

We did not get a Samsung. We bought a Whirlpool.

It appears that Samsung ONLY loaded the RMA into the Best Buy system on October 11, 2017. 22-days after they sent us the RMA. 3 weeks.

Luckily this was only the ice-maker not working.

What would have happened IF it was the entire refrigerator?

Best Buy, by the way, were EXCELLENT! Outstanding. Did everything they could to help. Kudos & Thank YOU.

DO NOT BUY, Samsung.


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by Anura Guruge

Samsung USA Is A Despicable Company That Lies & Cheats — A Disgrace To South Korea.

by Anura Guruge



Click to access September 21, 2017, post.



Transpires, that 2-weeks ago, they fobbed us off by giving us a BOGUS ‘return authorization’ (RMA) number. For 2-weeks now we have been calling and visiting Best Buy to see whether we can arrange for a replacement. Best Buy could NOT do anything because they had given us a BOGUS number!

They LIED to us. Plain and simple.

Just spent 45-minutes on the phone talking to 2 call centers. They think it is FUNNY. They have no intention of making this good.

I filed a BBB complaint. I checked with them yesterday. Samsung USA has NOT responded.

A truly despicable company.

DO NOT BUY, Samsung.


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by Anura Guruge

I File A ‘Better Business Bureau’ Complaint Against Samsung — 2.5 Months Without Ice-Maker!

by Anura Guruge



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Bloody Samsung finally, finally, finally sent a technician on September 8, 2017 to look at the non-functioning ice-maker. He took one look and said you need a NEW ice-maker and I will order one for you.

Then Samsung CLOSED the Trouble Ticket — so that the technician can’t order a new one! Just bloody amazing.

So, we have no recourse. They closed the Trouble Ticket without fixing ANYTHING. It is beyond the pale.

I have had fairly good luck with the BBB. So, I am hoping that they will bail me out again.


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by Anura Guruge

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