Tag Archive | fraud

ASUS (US) PC Support Making False FedEx Shipping Damage Claims Using Bogus Pictures — We Have The Proof.

by Anura Guruge


Message on ASUS on Facebook.
Click to ENLARGE.


Click image to access the post.


Original e-mail from ASUS demanding $24.75.


Final $0.00 bill once they realized that the game was up.

They are now saying that charged FedEx for the damage.

Click to ENLARGE.


The ASUS (US) PC Support scam seems very well planned, executed, shameless and corrupt.

When they can’t get money from the customer they are making a claim against FedEx,

  1. Why didn’t they make the FedEx claim earlier and just tell us that FedEx was paying?
    …..
  2. Are they making FedEx claims even when the customer pays?
    ….

In our case we are 100% sure that there was NO Damage.

The 6-week old laptop was sent in because it was dead. Dead. Would not power up. That is what we wanted fixed.

If the case was truly damaged they could still have fixed the Windows Power Up issue and send us the laptop back — with the damage.

This scam unraveled for ASUS when I called their bluff and said “OK, so if you have pictures of our laptop being unboxed — showing damage — send it to me“. Our laptop had a lot of unique stickers on it. You can’t miss it. They realized that they had been caught out. They had NO pictures.

Our laptop was not damaged.

SCAM.

They making false FedEx claims as to be a crime — I would think. I, alas, can’t pursue that. Only FedEx can.

I will do my best to get FedEx to look into this. I will happily give FedEx all the evidence we have.Th….


Click to access my November 21, 2019 post.


Related posts:
Search ‘Asus.


by Anura Guruge

ASUS (US) PC Support, Caught, Red-Handed, With Photographic Proof, Of Trying To Cheat Us!

by Anura Guruge


Pictures sent by ASUS PC support in November 2019 CLAIMING
‘Customer Induced Damage’ (CID) on our PC
and demanding $24.75 to honor the warranty and fix the PC.

Click to ENLARGE.


Actual pictures of our PC, an ASUS VivoBook F510UA,
after they returned it, a couple of days ago, FIXED
and at NO CHARGE.

Notice that even the color is different. Notice missing ‘foot pad’.

Click to ENLARGE.


Notice, NOT the same!


Original e-mail from ASUS demanding $24.75.


Final $0.00 bill once they realized that the game was up.
Now they are trying to play ‘nicey-nice’ HOPING that we will keep quiet.

NO CHANCE! 

Click to ENLARGE.


So, let me take you through the sequence of events — in pithy bullet form fashion.

  1. 2-month old, ASUS VivoBook FS10UA, bought for 19-year old daughter, for College, dies. She gets an RMA and sends it to ASUS (US) PC support.
  2. She gets an e-mail (above) with two pictures and a claim that it was ‘Customer Induced Damage’ (CID), that the warranty has been invalidated, and that we need to pay $24.75 to have it fixed.
    ….
  3. We are SURE that there was NO DAMAGE when we sent it in.
    ….
  4. I do the post below (November 21, 2019). I repost it on Facebook & Twitter and tag ASUS.
    ASUS, on Facebook, responds, gives me this phone number, 855-714-0471, and tells me to call them.
    That was on November 22, 2019.
    I call.They tell me that PC support will have pictures of our PC being unboxed and that these pictures will show the ‘Customer Induced Damage’ (CID).
    They say they can send me the pictures. I ask them to do so because by then we had worked out that we had stickers on our PC that would show us whether this was our PC or not.
    They said I should have the pictures by November 25, 2019.
    …….
  5. THEY NEVER SENT THE PICTURES.….

  6. They contacted my daughter and said that they are going to fix it and return it for FREE. SMILE.
    ….
  7. Last Friday, December 13, 2019, nearly a month since this all started, the PC arrived via FedEx. NO CHARGE.
    ….
  8. We checked the PC against the two CID pictures they had sent us.
    ….
  9. DID NOT MATCH. Their pictures were of some other PC.
    ……..
  10. This was a TOTAL SCAM on their part.….

  11. When they realized that their game was up they gave up and tried to play nice.
    ….
  12. That is NOT going to work.
    ….
  13. We did a LOT of research. This SCAM has been perpetrated on many others. We want to make sure that this does NOT happen again.
  14. I have already contacted ASUS FB — who appear to be decent and responsive.
    ….
  15. We will post this wherever and we will contact as many pertinent authorities as we can.
    ….
  16. This has to STOP...
    ……
  17. ASUS has to be held accountable.
    ….

  18. ASUS has to compensate ALL those it has scammed.
    ….

Click to access my November 21, 2019 post.


Related posts:
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by Anura Guruge

ASUS (US) Support Appears To Resorting To Blatant Fraud To Avoid Honoring Warranties.

by Anura Guruge


Click to ENLARGE.


I am shocked, disappointed and frustrated. Until this, I was a HUGE, 12+ year fan of ASUS. I have bought tons of ASUS products: motherboards, tablets & PC. ‘Funnily’ (touch wood) we never had any issues with any of these. So, we never had to deal with ASUS support.

So, this is our first encounter with them. It was an ASUS VivoBook F510UA we bought for our 19-year old to take to college.

Two months later it just died. Just died.

It has taken this long to get it to ASUS Support.

It was sent with NO damages. 2-months old. It was pristine.

Now they are sending these pictures and claiming it arrived damaged. Their word against that of our daughter’s.

Seems like fraud. Not sure how we can resolve this.

Any ideas?

Yes, we are going to file a ‘Better Business Bureau’ complaint tomorrow.

Help?


Related posts:
Search ‘Asus.


by Anura Guruge

eBay: BEWARE Change Shipping Address Scam — I Got An e-Mail.

by Anura Guruge


Click images to ENLARGE.

So, finally sold this Canon lens yesterday. Reasonably happy with price.


THEN got this e-mail this morning!


Just looked dodgy. Reminded me of some of the old Craigslist scams.

So, I Googled. BINGO.




Luckily I did NOT fall for it. There was no way I was going to bypass the eBay automated process for printing shipping labels.

Just wanted to give YOU a Heads Up.

OK?


Related Posts:
Search ‘eBay.


by Anura Guruge

Barclaycard US & A Fraudulent $194 Charge From Best Buy.

by Anura Guruge


A sample image found on the Web. {SMILE}


I got a Barclaycard Mastercard in February of this year. The last thing I needed was another credit card (to the dozen or more I already had) BUT I would have been an even bigger fool than normal to turn down the generous, one-time $250 Cash Back Reward — given that the 90-day spend requirement to get that was beyond easy to meet. {SMILE}. Yes, I got the $250, as a statement credit, within six weeks and that made me happy.

Given my British antecedents I am fond of Barclays. A good British institution.

I don’t use the Barclaycard as much as I probably should — preferring instead, for reasons I am not truly sure as to why, to use my Bank of America (BofA), Fidelity or Discover.

Anywho …

I check transaction activity on all my cards, online, irrespective of the frequency of use, on a regular basis.

Last week I checked the Barclaycard account and was SURPRISED to see a PENDING charge for $194.40 from Best Buy. I certainly had not bought anything from Best Buy in a month — though it was very true that I had been browsing the Best Buy Website that week looking for a new tablet. But, I was pretty certain I had not accidently bought one. Checked my Best Buy account. Nothing, and I would NOT have bought anything outside of the account because I would have wanted my Best Buy points. Checked around. Nope, nobody in the house had bought anything from Best Buy — of late.

In reality we had only bought two things from Best Buy THIS year: the new refrigerator in early April and an Android phone (later returned) in late April. I had paid for the refrigerator on a Best Buy credit card. However, I had bought the phone using the Barclaycard and that transaction was properly listed — as was the RETURN a week later.

So this was a mystery and semi-scary.

A $194.40 charge, albeit still pending, on my card.

I called them. They answered fairly quickly.

They were SLICK and wonderful.

No hassle, no grief. Just a few questions and then it was BANG, BANG, BANG.

They cancelled my card. They voided the transaction and it was GONE — totally gone — by the next day.

FedEx delivered a new card next morning by 10am! Wow.

I am impressed. I am glad I got a Barclaycard.

But, a heads up.

This is scary. So who stole my card information — since I still had the card in my possession.

I wonder whether Barclaycard will be able to find out. 


Related posts:
++++ Search on ‘credit cards’ for many other related posts from past years >>>>


by Anura Guruge


I Warned Of Electronic Voter Machine Hacking & Fraud 4 Years Ago — Yes, In 2012.

by Anura Guruge


With the Wisconsin recount electronic voter machine
hacking and fraud is now BIG news.


hackedornot

Click to access ‘WIRED’ magazine original.


hackconcers

Click to access “ComputerWorld” original.


Well, I warned of this,
talking about exactly what could
happen over 4 years ago!


voterhacking

Click to ENLARGE and read snippet here. Use link below to access November 4, 2012 post.


To access my November 4, 2012 post click here.


2016: Red - Blue Map

2016: Red – Blue Map

Related Posts:
++++
Search on ‘Obama’, ‘Trump’, ‘Romney’ ‘Clinton’ for other related posts >>>>


by Anura Guruge

Do NOT Attempt To Repair Microsoft Office 360 or 2016 Using Microsoft Instructions!

by Anura Guruge


officerepair

This is from Microsoft. Click on image to access the page at “support.office.com” though I do NOT recommend it.


Do NOT follow the above Microsoft instructions.

At least on Windows 7.

It will automatically result in ALL Office 360/2016 apps, i.e., Word, PowerPoint, Excel etc. being removed from your computer — without you being asked or told.

It is not funny.

It is bloody diabolical.


Satya Nadella is such a bloody FRAUD.

Another scheming, money-grabbing FAKIR of the worst type,
with no shame.

I hate Microsoft. 


Related Posts:
++++
Search on ‘Microsoft’ for other related posts >>>>


by Anura Guruge

My N.H. Anthem Obamacare (ACA) Healthcare Insurance Premium For 2016 Is Up 29%! 50% Increase Over 3 Years.

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by Anura Guruge


Related posts:
>> 88% PENALTY on IRS Taxes!
>> IRS Form 8962 is a nightmare.
>> ObamaCare ‘Death Panels’ are real!
>> 2015 enrollment.
>> 5 Healthcare carriers in NH in 2015.
>> 2015 Obamacare coverage in NH.
>> ‘coveringnewhampshire.org’ …

++++ Search ‘healthcare’ & ‘Anthem’ for the many, many posts on this topic >>>>

Also Category ‘Health Care’ that should bring up ALL ‘Obamacare’posts >>>>


Click each image to access original article.

obamacarepremiums201511

From Forbes — from TODAY, Nov. 4, 2015.

** ** ** ** ** **

obamacarepremiums201522

Washington Post from yesterday. So these are all recent.

** ** ** ** ** **

obamacarepremiums201533

November 2, 2015.


Given that I do circulate in Democratic circles I often encounter folks that tell me how great Obamacare is.

One amusing problem. None of those that tell me how great Obamacare is get their health insurance from Obamacare!

Walk in my shoes. I do get my insurance from Obamacare. Let me tell you that it is NOT affordable. Obamacare is a FRAUD.

I, in 2015, paid an additional $1,450 in TAXES because they said that my Obamacare premiums had been too low. So my 2014 Obamacare premiums, in reality, were 88% higher than what bloody, duplitiious healthcare.gov quoted me.

I have had with Obamacare.


Not Just Netflix, All Of Us Will Be Impacted By Credit Card Insertion — Adding 30(+) Sec. Per Transaction.

creditcardemvAnura Guruge December 2014 thumbnail
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by Anura Guruge


Related posts:
>>
Credit card chip enforcement (EMV).

++++ Search on ‘credit card’ for other posts >>>>


netflixchipa

Click to ENLARGE and read here. Here is the link to the original: http://goo.gl/jaPxXs


Now that credit card chip enforcement (EMV) — i.e., insert vs. swipe — is in use have you noticed that it is taking 30 to 40 seconds LONGER for each transaction to be authorized. At least that has been my experience at Walmart — one of the FEW retailers, around here, that have moved to ‘insert’. Maybe that is just teething troubles during this first month. But then again it could be that the additional processing, which why we have a chip on the card in the first place, will always take longer — though possibly, with luck, not 30 to 40 seconds longer.

Unless we are travelling I don’t do too many credit card transactions a day (compared to others that work in a city or go shopping at Malls on a regular basis). But let’s say we, on average, do 4 credit card transactions a day. The extra 30 seconds would then translate to 2 minutes a day of WASTED time where we are hanging around, in front of a credit card machine, waiting to complete our transactions. That is a pretty amount of time — in my book. But let’s work this out. 2 minutes a day is 14 minutes a week. Now you have to admit that that is starting to get your attention.

1 WHOLE HOUR A Month!

1 whole hour.

That is 1/2 a Day each year.

A full day every 2 years.

Get the drift. This is NOT good. As some of you know I have a phobia about wasted time. Time is my greatest and most valuable possession. I really resent my time being wasted.

So a BIG heads up.

Check this INFOGRAPHIC about how much time we already spend inline — just on vacation. Credit card insertion will ADD to that!

Click to ENLARGE and read here.
This is the link for the original from the U.K. “Daily Mail”.

inline1111addsfsinline2222addsfs



Netflix balming credit card insertions for their DROP in U.S. revenues AMUSED ME — and I am a NFLX shareholder (and I own more than a couple).

Read between the lines.

This is what I think they are saying. There was a LOT of fraudulent credit card transactions on Netflix!

The chip-based cards are weeding out some of this FRAUD. That I think is the real cause.

 


Credit Card Chip Enforcement (EMV) Kicks In October 1, 2015. Is New Hampshire Ready For ‘INSERT Please’?

creditcardchip111

Click to access ‘Market Watch’ post.

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by Anura Guruge


Related posts:

++++ Search on ‘credit card’ for other posts >>>>


I had read about this months ago and had done some quick Googling to find out what it was all out.

In a nutshell, starting tomorrow, October 1, 2015, UNLESS you pay by credit card by INSERTING the card, so the embedded chip can be read, the credit card company will REFUSE to compensate the MERCHANT IF the transaction proves to be fraudulent. This is ANOTHER attempt to cut back on credit card fraud — which is a HUGE, billion dollar, if not trillion dollar, problem. The chip in the card, unlike the magnetic stripe, is HARDER to ‘crack’ — both in terms of making counterfeits or changing the information.

creditcardemvBut note. We as consumer are still protected SINCE we can’t determine what technology the merchants use. So the credit card companies will still protect credit card users.

The penalty and liability is on the MERCHANT.

So, how many times have YOU INSERTED your card in — recently, in New Hampshire.

I have done it a FEW times. Walmart uses it. Haven’t seen Supermarkets do so yet. Actually swiped my card this weekend. Wow. Don’t even think the New Hampshire Liquor Stores were using INSERT.

But all this changes tomorrow.

IF you are NOT INSERTING after tomorrow QUESTION the merchant. I have. At places like supermarkets, those working the register, have no idea. And I don’t blame them. Not their job.

But a HEADS UP.


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