Tag Archive | died

ASUS (US) PC Support Making False FedEx Shipping Damage Claims Using Bogus Pictures — We Have The Proof.

by Anura Guruge


Message on ASUS on Facebook.
Click to ENLARGE.


Click image to access the post.


Original e-mail from ASUS demanding $24.75.


Final $0.00 bill once they realized that the game was up.

They are now saying that charged FedEx for the damage.

Click to ENLARGE.


The ASUS (US) PC Support scam seems very well planned, executed, shameless and corrupt.

When they can’t get money from the customer they are making a claim against FedEx,

  1. Why didn’t they make the FedEx claim earlier and just tell us that FedEx was paying?
    …..
  2. Are they making FedEx claims even when the customer pays?
    ….

In our case we are 100% sure that there was NO Damage.

The 6-week old laptop was sent in because it was dead. Dead. Would not power up. That is what we wanted fixed.

If the case was truly damaged they could still have fixed the Windows Power Up issue and send us the laptop back — with the damage.

This scam unraveled for ASUS when I called their bluff and said “OK, so if you have pictures of our laptop being unboxed — showing damage — send it to me“. Our laptop had a lot of unique stickers on it. You can’t miss it. They realized that they had been caught out. They had NO pictures.

Our laptop was not damaged.

SCAM.

They making false FedEx claims as to be a crime — I would think. I, alas, can’t pursue that. Only FedEx can.

I will do my best to get FedEx to look into this. I will happily give FedEx all the evidence we have.Th….


Click to access my November 21, 2019 post.


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by Anura Guruge

ASUS (US) PC Support, Caught, Red-Handed, With Photographic Proof, Of Trying To Cheat Us!

by Anura Guruge


Pictures sent by ASUS PC support in November 2019 CLAIMING
‘Customer Induced Damage’ (CID) on our PC
and demanding $24.75 to honor the warranty and fix the PC.

Click to ENLARGE.


Actual pictures of our PC, an ASUS VivoBook F510UA,
after they returned it, a couple of days ago, FIXED
and at NO CHARGE.

Notice that even the color is different. Notice missing ‘foot pad’.

Click to ENLARGE.


Notice, NOT the same!


Original e-mail from ASUS demanding $24.75.


Final $0.00 bill once they realized that the game was up.
Now they are trying to play ‘nicey-nice’ HOPING that we will keep quiet.

NO CHANCE! 

Click to ENLARGE.


So, let me take you through the sequence of events — in pithy bullet form fashion.

  1. 2-month old, ASUS VivoBook FS10UA, bought for 19-year old daughter, for College, dies. She gets an RMA and sends it to ASUS (US) PC support.
  2. She gets an e-mail (above) with two pictures and a claim that it was ‘Customer Induced Damage’ (CID), that the warranty has been invalidated, and that we need to pay $24.75 to have it fixed.
    ….
  3. We are SURE that there was NO DAMAGE when we sent it in.
    ….
  4. I do the post below (November 21, 2019). I repost it on Facebook & Twitter and tag ASUS.
    ASUS, on Facebook, responds, gives me this phone number, 855-714-0471, and tells me to call them.
    That was on November 22, 2019.
    I call.They tell me that PC support will have pictures of our PC being unboxed and that these pictures will show the ‘Customer Induced Damage’ (CID).
    They say they can send me the pictures. I ask them to do so because by then we had worked out that we had stickers on our PC that would show us whether this was our PC or not.
    They said I should have the pictures by November 25, 2019.
    …….
  5. THEY NEVER SENT THE PICTURES.….

  6. They contacted my daughter and said that they are going to fix it and return it for FREE. SMILE.
    ….
  7. Last Friday, December 13, 2019, nearly a month since this all started, the PC arrived via FedEx. NO CHARGE.
    ….
  8. We checked the PC against the two CID pictures they had sent us.
    ….
  9. DID NOT MATCH. Their pictures were of some other PC.
    ……..
  10. This was a TOTAL SCAM on their part.….

  11. When they realized that their game was up they gave up and tried to play nice.
    ….
  12. That is NOT going to work.
    ….
  13. We did a LOT of research. This SCAM has been perpetrated on many others. We want to make sure that this does NOT happen again.
  14. I have already contacted ASUS FB — who appear to be decent and responsive.
    ….
  15. We will post this wherever and we will contact as many pertinent authorities as we can.
    ….
  16. This has to STOP...
    ……
  17. ASUS has to be held accountable.
    ….

  18. ASUS has to compensate ALL those it has scammed.
    ….

Click to access my November 21, 2019 post.


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by Anura Guruge

ASUS (US) Support Appears To Resorting To Blatant Fraud To Avoid Honoring Warranties.

by Anura Guruge


Click to ENLARGE.


I am shocked, disappointed and frustrated. Until this, I was a HUGE, 12+ year fan of ASUS. I have bought tons of ASUS products: motherboards, tablets & PC. ‘Funnily’ (touch wood) we never had any issues with any of these. So, we never had to deal with ASUS support.

So, this is our first encounter with them. It was an ASUS VivoBook F510UA we bought for our 19-year old to take to college.

Two months later it just died. Just died.

It has taken this long to get it to ASUS Support.

It was sent with NO damages. 2-months old. It was pristine.

Now they are sending these pictures and claiming it arrived damaged. Their word against that of our daughter’s.

Seems like fraud. Not sure how we can resolve this.

Any ideas?

Yes, we are going to file a ‘Better Business Bureau’ complaint tomorrow.

Help?


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by Anura Guruge

The Raw, Rugged Grandeur Of ‘Canyon de Chelly’ — Wild Horses By The ‘White House’ Ruin.

by Anura Guruge


Click pictures to ENLARGE.

Attribution WILL be enforced.

As I pointed out in yesterday’s post, horses, both tame and feral, are a feature of this tranquil and beautiful Canyon. We saw quite a few in our travels. These two were when we hiked down to the famous ‘White House’ ruin. The drought is taking a toll on the horses. You can tell from these pictures. We heard on the radio that upward of 400 had died of thirst!


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by Anura Guruge

Drop In “Atlantic Broadband” Internet Speed Appears To Have Been My Dying Arris SB6141 Modem.

by Anura Guruge


Click to ENLARGE and be IMPRESSED. From: arris.com.


Installed under my desk.


My 3-year old ARRIS / Motorola SurfBoard SB6141 DOCSIS 3.0 Cable Modem that appears to have kicked the bucket.


My ‘Atlantic Broadband‘ Internet speed had been steadily falling for the last couple of weeks. I even did a post about in on June 24, 2018. I knew I should have called them, but had been just too busy.

Well, this morning the matter was finally settled for me. I had NO Atlantic Broadband‘ Internet service, though my TDS service was still up.

Called Atlantic Broadband‘ (the new ‘Metrocast’). They were very good. They could not get my modem online. They suspected that it was dead. Told me I needed to try a new modem and that I could rent one from them.

They gave me one of these BIG Arris TG3452 Gateways. It has 4-LAN ports, Wi-Fi and voice ports. I don’t need any of that. But, I checked the specs. The Cable specs. are OUT OF THIS WORLD. DOCSIS 3.1 and 32 channel bonding. To get one with the same specs. would cost me $197. So, I am going to keep it. I gather I lucked out. They have only had these DOCSIS 3.1 modems for less than a week.

A technician came later on and changed my connectors. They were getting old and rusty.

I am again getting 200Mbps — though not ALL the time. Sometimes it still drops down to 160Mbps. But, prior to the new modem I had ceased to be able to get above 160Mbps.


I do have a TDS 45 Mbps service IN ADDITION to this ‘150 Mbps’ service — as a backup. I use it to drive my Roku 3 streaming.


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by Anura Guruge


I Am Now Backfilling For Garmin Customer Support On The Vivoactive 3.

by Anura Guruge


Click to ENLARGE.


This was on my FacebookVivoactive 3‘ page today.

I get quite a few messages like this seeking customer support. First thing I do is point out that I am NOT Garmin. Then, if I can I try to help since I recall all the times I felt so helpless trying to get meaningful support from Garmin.

This was the 2nd Vivoactive 3 ‘HELP’ I had today.

It is a Sunday, so their chance of even contacting anybody at Garmin is ZERO.

This was a fairly easy one (at least for I, in that I had seen it before).

The date and time on the VA 3 was off — in this case by 9-days!

But, I knew that a sync with a phone or a GPS fix should cure that. And it did.

She, as you can see, was happy. That makes me HAPPY. Another good deed for the day.

IF Garmin had any sense they would hire me to provide real good weekend support. {Smile}


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by Anura Guruge

Just In Case You Hadn’t Heard: ‘Winnie Mandela’ Died April 2, 2018 (Aged 81).

by Anura Guruge


Click to ENLARGE and read here. Wikipedia: en.wikipedia.org/wiki/Winnie_Madikizela-Mandela



I will readily confess that I am conflicted when it comes to Winnie.

There was a long period of my life, pre-1991, where I just absolutely ADORED her. I thought she was the cat’s whiskers. She did so much to fight apartheid, help the oppressed and help her imprisoned husband. She did a lot of good.

Then, yes, there was also the BAD and I never forgave her for divorcing Nelson — or how she initially fought to get a huge monetary settlement for him. But, from what I can piece together, Nelson continued to think of her kindly. But, he was an extraordinary man.

Anywho …

She is now dead. What we have to balance is whether she did more good than bad.

While I am not going to suddenly forgive her for her betrayals, I am willing to conceded that there was a 30-year period during which she was the “First Lady of Anti-Apartheid“, and I, for obvious reasons, was always passionately against apartheid and a HUGE fan of Nelson Mandela.

Winnie Madikizela-Mandela, RIP.


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by Anura Guruge

I Have Now Had My Fitbit Ionic For 59-Days; Longer Than Either Of The Garmin Vivoactive 3s.

by Anura Guruge


Click to ENLARGE.


That I had it, and worn it, for 59-days does NOT mean that I like it or intend to keep it for much longer!

It’s ONLY redeeming feature has been that it has not died on me as did the Garmin Vivoactive 3s.

But, the Fitbit Ionic is not accurate. All the stats, especially heart rate, feels suspect. I think altitude/elevation is pure fabrication.

It is per the Lewis Carroll adage “that a watch that doesn’t work is better than one that is one-minute late, in that the one that is broken will tell the correct time twice a day” WORSE than one that is frozen.

I do NOT like the Fitbit Ionic. It has nothing going for it.

I am going to wear it till March 2, 2018 — just so that I can say I had it for 3-months. At that point I am getting another Garmin, now most likely a Garmin Forerunner 935. Why a Garmin. Because it gives me more data and does so on the watch. Plus, the FR 935 is rugged and proven.

Stay tuned. The sorry saga continues.


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by Anura Guruge

Famous Sri Lankan Buddhist Monk Killed In An Incident Involving His Temple’s Ceremonial Elephant.

by Anura Guruge


Click images to ENLARGE and read.
Click link below image
to access the full, original story.


From Australian “Channel NewsAsia”.

For entire article … click here.


From the Sri Lanka “The Sunday Times”. Denial of the attack by elephant has begun …

For entire article … click here.


From the Sri Lanka “Daily Mirror”. Denial in full swing.

For entire article … click here.


Some of the larger of the Sri Lankan Buddhist temples keep one or more ceremonial elephants — typically used in ‘peraheras‘ (i.e., parades) — on site. They serve as a draw — those coming to the tempe like to go and see the elephants. It is like having a zoo within the temple.

That a very senior and distinguished monk, a head monk at that, dying as a result of an accident with a temple elephant is not good PR.

While at least one report claims that the priest was pushed to the grounds — the official line is that the priest had an accident while feeding the elephant. C’est la vie. I think the truth is somewhere in between. Elephants, especially tame ones, are usually very gentle. Unlikely to push an elderly man, a familiar one at that, that violently. But, we will never know. ‘Nit cricket’ for the truth to come out in a situation like this.


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Search on ‘elephants’.
Check category ‘Sri Lanka’


by Anura Guruge

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