ASUS (US) PC Support Making False FedEx Shipping Damage Claims Using Bogus Pictures — We Have The Proof.
Original e-mail from ASUS demanding $24.75.
Final $0.00 bill once they realized that the game was up.
They are now saying that charged FedEx for the damage.
The ASUS (US) PC Support scam seems very well planned, executed, shameless and corrupt.
When they can’t get money from the customer they are making a claim against FedEx,
- Why didn’t they make the FedEx claim earlier and just tell us that FedEx was paying?
- Are they making FedEx claims even when the customer pays?
In our case we are 100% sure that there was NO Damage.
The 6-week old laptop was sent in because it was dead. Dead. Would not power up. That is what we wanted fixed.
If the case was truly damaged they could still have fixed the Windows Power Up issue and send us the laptop back — with the damage.
This scam unraveled for ASUS when I called their bluff and said “OK, so if you have pictures of our laptop being unboxed — showing damage — send it to me“. Our laptop had a lot of unique stickers on it. You can’t miss it. They realized that they had been caught out. They had NO pictures.
Our laptop was not damaged.
They making false FedEx claims as to be a crime — I would think. I, alas, can’t pursue that. Only FedEx can.
I will do my best to get FedEx to look into this. I will happily give FedEx all the evidence we have.Th….
It is so uplifting, reassuring and pleasant to come across an insurance company that, from the minute you make a claim, is nothing but 100% responsive, cordial, helpful and PROMPT. WOW.
I have only been with MMG since last September, but I plan to be with them for a long time to come (breaking my habit of shopping for the best rates every year, if not two). That is a given. As some of you know by now I tend to be very loyal to companies that treat me even halfway decent. And MMG has treated us right royally of late. Thank you. Bravo and kudos.
As I have mentioned in passing in a couple of my posts we had a mishap on our April vacation trip to Yosemite. On the last night, a few hours ahead of our early-morning flight, our rental car, a AWD Nissan Pathfinder from Budget, got broken into at “Fisherman’s Wharf” — right opposite the Sheraton. They broke both passenger side windows and grabbed three backpacks — those belonging to Deanna, Devanee and Teischan. But they left a whole bunch of stuff behind like all of our other luggage. Deanna and the kids were devastated. This was something new. Not something we think about in New Hampshire. Teischan lost nearly all her electronics and Devanee a zoom lens to her Canon T3i. Teischan and Deanna both lost their glasses and Devanee a gift card and a small amount of money. But it could have been much worse. They never touched my bag that had my pad and all the travel documents.
Teischan (10), within minutes, still sobbing asked me “is our house going to be OK?” That confused me. We were in San Francisco and our house was 3,300 miles East. Took me a minute or so to work out WHAT she was thinking. She had an APP on her stolen pad that allowed her to access our security cameras. It was not password protected. She was worried that they would start accessing the cameras! She is 10. Anyway I assured them that everything that could be replaced with money would be replaced. Teischan lost some birthday presents she had received a month earlier. Those could not be replaced. Neither some of the mementos she had picked up — including her 4th grade National Park Pass.
I didn’t even think about insurance. Never occurred to me that my homeowners policy covered stuff stolen from a rental car. I had assumed that the broken windows would be covered by my Citi AAdvantage card (that I had used for the rental) — since rental car insurance was one of their many claims. I WAS WRONG ON THAT.
We got home Saturday and by Monday afternoon I had ordered — from Amazon, of course — nearly 90% of the stolen items. The prescription glasses would require a trip to Walmart. It was AFTER I had ordered all this that it occurred to me that I should put a call through to my local insurance agent (not MMG, but an independent agency). 36 hours later I got a call. They said that they THOUGHT that I would be covered. They filed a claim, on my behalf, and said I would hear from an MMG Claims Adjuster.
And I sure did. Wow. It was magical. So helpful from the start. No messing around. No evasion. No prevaricating. Told me the list of documents she needed — and they all made sense. I could even e-mail them to her. It took me some time to complete the claim. We didn’t make it to Walmart for nearly 10 days to order the glasses, the opticians having been closed the first time we visited on a Sunday. Deanna and the kids kept on discovering small things that were in the backpacks. I had to amend the SF police report to include the latest items. Finally two weeks after I first spoke with the MMG claims adjuster I sent her the final batch of paperwork and said “that is it”. I am done. Within a week I had a check. I was amazed. It was for a goodly amount too. I never added up the amount of everything we lost and I claimed. But the check seemed very fair. I was happy. I made the decision then that I liked MMG and was sticking with them.
[P.S., Found a few more things I had not claimed. Teischan had lost a $13 library book from school. The librarian told Teischan that she did NOT have to replace it given the circumstances. But I insisted and replaced it. I changed the password on the security camera DVR as soon as we got home. Teischan also wanted all her passwords changed. The thought of a stranger accessing her stuff really spooked her. I did some checking via Google Play Store on the Android pad and with Chrome. As far as I could tell Teischan’s pad was never used after it was stolen! Maybe they reinstall the software right away. This was not a random breakin. This was organized crime. I have since discovered that there is an ongoing epidemic of car breakins in SF.]
On May 14 just as I was wrapping up with MMG I got a bill from Budget for $403 for the two broken windows. My credit card, the Citi AAdvantage, was going to be charged that within the week. I immediately called up Citi AAdvantage. They transferred me to a claims department. They asked me to e-mail them a bunch of documents. I did. They confirmed receipt of those and then asked for a copy of the original Budget rental agreement. I didn’t have that. Requested a copy, electronically, from Budget. Got that the next day and submitted that via e-mail (again). Got a confirmation that they received that too. A week later with the $403 now on my credit card I called the claims department to ask how my claim was going. They said it would take 14 business days. I waited. I called. They said it was still being processed. I waited another week. Called. Nothing. Then I called again on June 14. They said that they had sent me a letter requesting further documents. I never got a letter. It transpired that it was NEVER sent. The Citi claim was being handled by ‘Virginia Surety’ — a company that seems to have difficulty understanding what dealing in good faith is all about. That is why I reported Citi AAdvantage to the ‘Consumer Financial Protection Bureau’ (CFPB) yesterday.
While my phone calls with Virginia Surety was going on last week, somebody told me I should try my car insurance policy. Never thought of that. Assumed that my credit card, as promised, would take care of it. But I called my local agency. Yet again they said they will file a claim with MMG. Last Friday I got a call from a different MMG adjustor. She already had a bunch of documents forwarded to her by my agency. She just needed the credit card statement showing the $403 charge. I e-mailed that to her. That was Friday. On Wednesday I had a check for the whole $403! That is brilliant. I am so happy. This is great. This what insurance is meant to be.
Nothing but good words. Such a stark contrast with Citi and Virginia Surety. I, being who I am, kind of feel bad! As far as I am concerned Citi should have paid for this. Never mind. I will sort out Citi in my own way.
For now REJOICE that there still are companies like MMG.
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‘Consumer Financial Protection Bureau’ (CFPB) Definitely Has Teeth — Made Citi AAdvantage Take Notice.
June 14, 2016, I filed this cfpb complaint against Citi AAdvantage credit card
about them NOT honoring their promised ‘Car Rental Insurance Benefit’.
Click to ENLARGE and read here. I will not direct you to their Website since that will be a DISSERVICE to YOU.
If you enlarge and read my cfpb complaint above it should be pretty clear.
I did NOT get supplemental rental insurance from Budget Car Rental because Citi AAdvantage credit card was very specific that I did not need to. Then, in San Francisco, we had the rental car broken into. Budget billed the credit card, Citi AAdvantage, $403 for the windows. Nearly a month later NOTHING from Citi AAdvantage.
Kind of scary. I have been exceptionally lucky over the decades. I worked out that I must have, since 1976 (when I rented my first car), rented at least 700 cars — during 1985 – 1986 & 1992 – 2000, when I was travelling (on work) three to four days/week, typically renting at least one car a week, but most likely two (in two different cities). During all those rental I never had to make a single claim! That amazes me. Yes, I had one flat tire, in Arizona. That was the sum total — until this last rental, in April, when we went to Yosemite (during school vacation).
I had made 6 calls about this claim nothing. Filed a complaint at Citi. Nothing.
Then I filed this cfpb complaint. 4 hours later I get a call from Citi! That is impressive.
Huge kudos to cfpb. A Government agency that can get things done fast. Bravo.
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I heard the ‘name a star for your loved one’ commercial on the radio — ahead of this weekend’s Valentine’s Day — a few times tonight and it irked me. If not a scam outright, it is deceiving innocent people who don’t realize that you can’t pay for the privilege of naming a star. You probably could and should spend the $58 on something more tangible.
This article explains the clever wording around the ‘U.S. Copyright Office’ registration claim. They enter all the names in a book, and when they have a few thousand names in that book, they register that book! The name is in the registered book, but it is the book that has been copyrighted not the name per se.
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by Anura Guruge
Other Related Posts:
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Click to ENLARGE and read here.
A friendly heads up if you are or were a MF Global Holding investor — who got burned. There has been a $64.5 million settlement and ‘proof of claim’ and ‘release’ documents have been sent out, to those ‘on record’ — and these are due back by December 3, 2015.
IF you think you qualify and have NOT received the forms, which arrived c. August, you should contact: www.mfglobalsecuritiesclassaction.com
I have the forms BUT still haven’t got around to filling them. I should do that today. Mine shouldn’t be hard to complete.
I bought MF Global JUST for this type of settlement! SMILE. I paid 20 cents a share. So, YES, I could still end up losing money but it was worth the gamble. I did good (SMILE) with Bear Stearns. I bought some shares, the morning that they went belly-up, for $2.00. That was one heck of an investment.
I still think that Jon Corzine should go to jail but that will never happen.
Well, I hope this helps.