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Tag Archive | call center

“Barclaycard” Is An Insult To British Banking; Their Call Center Is An Insult To Humanity.

by Anura Guruge



In over 40-years of using credit cards I have never, ever, experienced such atrocious customer service as that I got (or more to the point did NOT get) from Barclaycard’s moronic Call Center in the Philippines.

Wow. Wow. Wow.

Yes, it took Amazon ten-years to perfect it, but Amazon’s Call Centers in the Philippines (and I think they have three locations) are outstanding.

Not so Barclaycard’s. Theirs is worse than a nightmare. The representatives are barely literate. I kid you not. They have no idea what you are talking about. I don’t think they have ever used a credit card themselves. All they can do is read a script. I feel sorry for them.

As a proud and patriotic Brit, I am ASHAMED that Barclaycard is British. Barclaycard is a sad affront to the long and mainly distinguished legacy of British banking. I, as a teenager, had my very first bank account at Barclays. I was chuffed to be a Barclays’ customer.

Not anymore. I closed my damn Barclaycard account.

Their Filipino Call Center. I don’t want to be TOO RUDE, but ‘Boy of Boy’. Talk about incompetence. Talk about rank stupidity. But, not their fault. Barclaycard has NOT trained them.

Barclaycard really has let the side down with this Call Center. I can’t tell you how BAD they were. It was that bad.

Take my word. I never mislead you. Do NOT deal with Barclaycard. IF you do, YOU will live to regret it.

Close your Barclaycard account. Burn your Barclaycard.

In my experience you cannot go wrong with a ‘Bank of America’ credit card. You get to deal with Americans not folks whose English is marginal.

So, ditch Barclaycard, get a BofA Credit Card. You will THANK ME for this advice.


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by Anura Guruge

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All The ‘CreateSpace’ Call Centers Still Active Under Amazon’s ‘Kindle Direct Publishing’ (KDP).

by Anura Guruge



KDP ‘Contact Us’ Help now includes TELEPHONE support — just like what we used to have with CreateSpace. See below.

This is new. KDP only used to be e-mail (and I would know since I have been using KDP for over 8-years).


Click to ENLARGE.


So, I tried it out. Transpires that I got the CreateSpace Ecuador Call Center. I asked them about the South Africa Call Center. That is still active too. I was told that ALL of the CreateSpace Call Centers are still active and that the deal is that they will continue to be active.

This is GOOD NEWS. I am also very happy for the Call Center folks.

Just wanted to share this with you.


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by Anura Guruge


‘CreateSpace’ Is DEAD, Long Live Amazon’s ‘Kindle Direct Publishing’.

by Anura Guruge



Click to ENLARGE.


Click to access my Feb. 2017 post.


Yes, we all knew for over a year that it was going to happen, BUT it was still a shock — and very sad — when it happened.

I liked CreateSpace. We had our issues BUT they tried and there was ALWAYS somebody you could talk to at the end of a phone line. That is gone.

I feel bad for all the CreateSpace folks that have lost their jobs — especially in the South Africa Call Center. They were so good and so helpful.

I hadn’t logged onto CreateSpace for months — not since July 2018! I have been busy proofing a 475-page book. Today, with the proofing finally coming close to an end, I logged on. I was confronted with a message that I HAD TO MIGRATE all my titles to KDP — using a tool they provided. That was a shock.

Since I had 18 titles to transfer it took some time. I haven’t checked whether it all worked ‘OK’. I am kind of despondent.

Sad day.

Not sure why Amazon felt the need to kill CreateSpace. I think it was a false economy.


Related Posts:
Check Category ‘books’.


by Anura Guruge


Amazon’s Call Centers In Philippines Are Unbelievably Proficient — Just Amazing!

by Anura Guruge




Yes, it was not always the case and I do remember, vividly, getting very upset with the then Manila Call Center. But, those were the early days.

They really have worked diligently to really up their game. Over the last few years they have become REALLY, REALLY GOOD. Staggeringly good. So much so that I look forward to hearing a Filipino voice on the line. I then know that I will get outstanding service.

I had a call with them ‘today’ (i.e., Monday) to sort out a return from prior to Christmas.

The lady I dealt with, at the Cebu Call Center, was just OUTSTANDING. The dedication is beyond the pale. They are so committed and so well trained. It took her awhile and I was put on hold a few times but in the end she sorted it all out — immaculately. Then even confirmed it all in an e-mail without I having to even ask for it.

The Philippines have done well.

Until ‘today’ I did not realize that they now had multiple Call Centers in the Philippines and Cebu is a fair distance from Manila.

Amazon did well — as ever (I guess). When they first started off in the Philippines I thought they had made a horrible mistake. They have been vindicated. Yes, it is all training and I guess staff-retention. But, they have done well.

As an Amazon shareholder I am very proud and happy.


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by Anura Guruge

Google Pixel 2 (Oreo) — 6 APPs I Installed Disappeared, UNINSTALLED by System!

by Anura Guruge



I posted at “Android Central”. Click image to access my post … thread.


As some of you know (from all the posts on this blog) I got myself 128GB Google Pixel 2 phone for Christmas 2017 — my first real smartphone.

I got it mainly for the camera, but I am glad to have a decent phone — though I still prefer to use my ASUS ZenPad 10.1″ running Android 7.0 for most of the APPs because I like the bigger screen.

Between Christmas and Friday I installed 8 APPs from the Play Store. They are APPs that I also have on my ASUS ZenPad.

These 8 APPs were:

1. Garmin Connect

  2. Samsung Gear

  3. FAST (speed test from NetFlix)

  4. Amazon Kindle

  5. Bank of America

  6. Fidelity Investments

  7. Project Fi

  8. NVMS7000 (security camera app).

Configured them all with account numbers, passwords etc. AND used them all. Took me 20 minutes to set up NSMS7000.

This evening, i.e., Saturday, December 30, 2017, I went to use FAST.

It was NOT there!

Then realized other APPs were missing. Home screen nearly empty. See above image.

From the 8 installed ONLY Project FI and Samsung GEAR remained.

Others gone. Not in APP tray. Not in APPs.

Appears in the Play Store Library — but not as INSTALLED.

I did NOT uninstall them.

Just disappeared.

NOT good.

I just reinstalled and configured them — with the exception of NVMS7000. That takes time and I need my tablet to serve as crib sheet for the settings.

The missing APPS REINSTALLED. Yes, reinstalled. Now I have a screenshot record. Click to ENLARGE.


Called up Google Support. Got the Manila (Philippines) Call Center. That is a frigging JOKE. They are doing ‘ganja’. It is so strong you can smell it over the phone!

 


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by Anura Guruge

TDS Internet Down In Alton/Barnstead — AGAIN — December 14 – 15, 2017.

by Anura Guruge



Since I have both Metrocast and TDS internet I did not notice that TDS was down till around 10:10pm on Thursday, December 14, 2017.

Spent a few minutes double, triple checking my network at home.

Then called TDS. Got the infamous “hello manJamaica Call Center! After 30 minutes he grudgingly admitted we had an outage in the area.

Since then I have seen on — Twitter and Facebook — that I am not alone.

There is no “ETA” for when it will be fixed. It could be the COLD. I kid you not. Most likely one of the computers at a Central Office (CO) froze because TDS is pretty cheap about keeping their buildings heated.

So, a heads up.

I will keep you posted though I am going to bed soon. {Smile}


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by Anura Guruge

Healthcare.gov, i.e., ‘Obamacare’ Website — 2017 — STILL A Frigging Disaster.

by Anura Guruge


Click to ENLARGE and stare at in amazement & anger.


I can’t tell you how frustrated, angry and crushed I am.

Since Friday, December 1, 2017, I have spent over 5 hours — including 3 phone calls that laster over 3 hours — trying to get DAMN coverage for 2018. I am willing to pay whatever. Just don’t care anymore. I just want this frigging system to stop torturing me and SOME of the CROOKS who provide telephone support to stop lying to me outright.

Yes, there are some OUTSTANDING and very caring people that you can sometimes get at their Call Center.

Well this morning I, alas, to my misfortune and cost, got an outright, lying-cheating bastard. It was a man, and by his accent, the way he talked and his vocabulary I will just say that he was not Asian, Hispanic or Caucasian. He CONNED me for 1 hour and 20 minutes. He would not let me be logged at the same time as him. After 80 minutes he told me that he got me the coverage — both health and dental. Told me the names of the plans and monthly premiums. Then he hung up. I immediately logged on. HE HAD LIED. He had lied through his f***ing, bloody teeth. He had duped me. He had NOT got me coverage. My application was left UNFINISHED.

I had to call again. This time got a LOVELY lady called ‘Sherri’. She was wonderful. I was on the line with her for an hour.

But, she admitted that she could NOT get me coverage.

Nothing wrong with my application or eligibility. System ERRORS. She had 3 people check my application. The system goes all the way to allowing me to pick plans … then CRASHES.

I hate this system.


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by Anura Guruge

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