ASUS (US) PC Support Making False FedEx Shipping Damage Claims Using Bogus Pictures — We Have The Proof.
Original e-mail from ASUS demanding $24.75.
Final $0.00 bill once they realized that the game was up.
They are now saying that charged FedEx for the damage.
The ASUS (US) PC Support scam seems very well planned, executed, shameless and corrupt.
When they can’t get money from the customer they are making a claim against FedEx,
- Why didn’t they make the FedEx claim earlier and just tell us that FedEx was paying?
- Are they making FedEx claims even when the customer pays?
In our case we are 100% sure that there was NO Damage.
The 6-week old laptop was sent in because it was dead. Dead. Would not power up. That is what we wanted fixed.
If the case was truly damaged they could still have fixed the Windows Power Up issue and send us the laptop back — with the damage.
This scam unraveled for ASUS when I called their bluff and said “OK, so if you have pictures of our laptop being unboxed — showing damage — send it to me“. Our laptop had a lot of unique stickers on it. You can’t miss it. They realized that they had been caught out. They had NO pictures.
Our laptop was not damaged.
They making false FedEx claims as to be a crime — I would think. I, alas, can’t pursue that. Only FedEx can.
I will do my best to get FedEx to look into this. I will happily give FedEx all the evidence we have.Th….
Pictures sent by ASUS PC support in November 2019 CLAIMING
‘Customer Induced Damage’ (CID) on our PC
and demanding $24.75 to honor the warranty and fix the PC.
Click to ENLARGE.
Actual pictures of our PC, an ASUS VivoBook F510UA,
after they returned it, a couple of days ago, FIXED
and at NO CHARGE.
Notice that even the color is different. Notice missing ‘foot pad’.
Click to ENLARGE.
Notice, NOT the same!
Original e-mail from ASUS demanding $24.75.
Final $0.00 bill once they realized that the game was up.
Now they are trying to play ‘nicey-nice’ HOPING that we will keep quiet.
So, let me take you through the sequence of events — in pithy bullet form fashion.
- 2-month old, ASUS VivoBook FS10UA, bought for 19-year old daughter, for College, dies. She gets an RMA and sends it to ASUS (US) PC support.
- She gets an e-mail (above) with two pictures and a claim that it was ‘Customer Induced Damage’ (CID), that the warranty has been invalidated, and that we need to pay $24.75 to have it fixed.
- We are SURE that there was NO DAMAGE when we sent it in.
- I do the post below (November 21, 2019). I repost it on Facebook & Twitter and tag ASUS.
ASUS, on Facebook, responds, gives me this phone number, 855-714-0471, and tells me to call them.
That was on November 22, 2019.
I call.They tell me that PC support will have pictures of our PC being unboxed and that these pictures will show the ‘Customer Induced Damage’ (CID).
They say they can send me the pictures. I ask them to do so because by then we had worked out that we had stickers on our PC that would show us whether this was our PC or not.
They said I should have the pictures by November 25, 2019.
THEY NEVER SENT THE PICTURES.….
- They contacted my daughter and said that they are going to fix it and return it for FREE. SMILE.
- Last Friday, December 13, 2019, nearly a month since this all started, the PC arrived via FedEx. NO CHARGE.
- We checked the PC against the two CID pictures they had sent us.
- DID NOT MATCH. Their pictures were of some other PC.
This was a TOTAL SCAM on their part.….
- When they realized that their game was up they gave up and tried to play nice.
- That is NOT going to work.
- We did a LOT of research. This SCAM has been perpetrated on many others. We want to make sure that this does NOT happen again.
- I have already contacted ASUS FB — who appear to be decent and responsive.
- We will post this wherever and we will contact as many pertinent authorities as we can.
- This has to STOP...
ASUS has to be held accountable.…
- ASUS has to compensate ALL those it has scammed.
I am shocked, disappointed and frustrated. Until this, I was a HUGE, 12+ year fan of ASUS. I have bought tons of ASUS products: motherboards, tablets & PC. ‘Funnily’ (touch wood) we never had any issues with any of these. So, we never had to deal with ASUS support.
So, this is our first encounter with them. It was an ASUS VivoBook F510UA we bought for our 19-year old to take to college.
Two months later it just died. Just died.
It has taken this long to get it to ASUS Support.
It was sent with NO damages. 2-months old. It was pristine.
Now they are sending these pictures and claiming it arrived damaged. Their word against that of our daughter’s.
Seems like fraud. Not sure how we can resolve this.
Yes, we are going to file a ‘Better Business Bureau’ complaint tomorrow.
Click images to ENLARGE.
But, it was going to be a challenge of sorts since she had told me repeatedly that she did NOT want one, would not wear one and that she hated having anything on her wrist! So, I didn’t want to get anything expensive if she was just going to discard it. Plus, given my far from ideal experience with my Fitbit Ionic, there was NO WAY I was going to get another Fitbit product — PLUS they are stupidly expensive.
So, I started doing a bit of research. I came across this iWOWNFit i6HRC, which was $35.99 at the time I placed the order (plus I had $4.99 in Amazon credits). It looked decent and interesting PLUS it came with a PURPLE BAND. Teischan likes purple and I was hoping that that would appeal to her.
Well, she has been wearing it — much more than I could have hoped for. She likes it!
It seems to work.
Very clever design. It is like a USB key. The USB plug to charge it is built in. NEATO. No need for cables. It is integrated.
The APP was easy enough to download and install on a 18-month old ASUS Android phone.
Synching has not been an issue.
I was so impressed I ordered ANOTHER. So, we have TWO (2). The second one is for Deanna who has misplaced her Fitbit Flex 2. The iWOWNFit i6HRC, at $20 less, does MUCH MORE. She got her’s yesterday.
I am NOT sure the numbers are accurate — as yet. Need to check that. Still early days.
Sleep tracking works. That is good.
So, we are cautiously optimistic.
Search ‘Fitbit’ & ‘Garmin’.
Garmin Connect updated to 4.2 this morning, automatically, on my ASUS ZenPad 10.1″ running Android 7.0.
Smooth update. No issues. Accessed my prior data, seamlessly, as soon as it initalized itself. So far, so good. Noticed that it now ‘flashes’ a ‘device connected’ message when it makes Bluetooth contact.
This update is consistent with Garmin’s recent claim to provide monthly updates — at a minimum — for all of its software.
We were, with Garmin Connect, at 4.1.11 (which was released around December 8, 2017). So, the timing was on the mark.
Interesting that it is 4.2 rather than 4.1.12.
Garmin Express, earlier this week, was updated to 6.0.
So, it would appear that Garmin, in January, starts off with fresh ‘release number’ builds — rather than incremental updates.
Garmin Connect, unlike Garmin Express, should AUTO-UPDATE.
If you do not have 4.2 on your Mobile you might want to force an update.
So, as of Saturday, January 13, 2018:
Garmin Connect — 4.2
Garmin Express — 6.0
Vivoactive 3 — 2.9
>>>> Search ‘Fitbit’ & ‘Garmin’
Though not listed as a ‘fix’ bluetooth pairing appears to have been improved.
But, then again it might be the latest update, 4.1.11, to Garmin Connect Mobile.
I would suggest that you make sure you are at these latest levels. Seem to make a noticeable difference.
I got my Garmin Vivoactive 3 (Gunmetal) from “Heart Rate Monitors USA” in mid-November, 2017. As those who follow this blog know I, as both an Amazon Prime Member of longstanding & an Amazon shareholder, try not to buy anything other than from “Amazon Fulfillment“. But, Amazon could not get me the ‘3’ in Gunmetal till November 20 (though I had pre-ordered it) and HRM USA had a few already in stock and could get it to me on November 16. I was hesitant. But, I had already waited over a month for this.
I called HRM USA. Spoke to a lady named ‘Amy‘. She assured me that I cannot go wrong with HRM USA. So, I took a chance with them. AND THEY HAVE NOT LET ME DOWN. They have actually been pretty amazing. Brilliant. A credit to Customer Service. Exemplary. So many could learn from them. Garmin should be very proud of them.
As I have chronicled here, my Vivoactive 3 died 15-days after I got it. It appears that there may be an inherent hardware problem. I was crushed and dismayed. I was again going to be without a tracker on my wrist.
I called up HRM USA, on a Friday afternoon, in a panic. I got ‘Jackie’. She was very, very good. She immediately knew what to do. Said she will e-mail me a UPS return then and there. And she did. And, furthermore, she stayed on the line till I got it. I was impressed. This was good. I managed to get the return to UPS that evening.
UPS delivered it to HRM USA in Pennsylvania on Tuesday. I called to make sure. Spoke to both ‘Jakie‘ and ‘Katie N.‘ They were both so nice and kind. Assured me that they will ship me a new one, in Gunmetal, that day itself.
They did. Kudos. Bravo etc. I was so happy.
Then UPS screwed up. I was supposed to get it Thursday. They did not deliver. On Friday they said they would deliver on MONDAY! I was NOT happy.
I called and spoke with ‘Katie’. Asked her whether she could prod UPS for a (rare) Saturday delivery. She told me she would try and I knew she would.
UPS delivered it on Saturday! It is the season of MIRACLES!
I was so happy and grateful.
Brand new unit. No games. And for the icing on the cake this ‘3’ (albeit with newer firmware) paired with my Asus Android 7.0 tablet first time. Another miracle.
It is such a delight to deal with folks like ‘Jackie’ and ‘Katie N.’ I used to be a Customer Support Manager for both ITT and Northern Telecom — in the UK. So, I do know a bit about the art and science of making customers feel good. Well HRM USA sure can teach so many.
I am happy.
Thank YOU, Heart Rate Monitors USA.
Though they shipped this brand new replacement on Tuesday, I only got it today (Saturday) because UPS is so, so pathetic.
Last time it took me 22-attempts over 4-hours.
This time — BANG. First go. Took seconds. I could NOT believe it.
4 things changed.
- The Vivoactive 3 has yet another FIRMWARE update. We are now at 2.70. NOT 2.60 or 2.50.
- There was a new version of Garmin Connect Mobile (for Android) yesterday, i.e., December 8, 2017. The Android version is at 4.1.11.
- I restarted the Android tablet prior to attempting the pairing.
- I did a FORCE STOP on Bluetooth, on the tablet, just prior to the pairing.
It was probably the new software that made the difference. I had shared my experience and screen shots with Garmin.
But, it is easy enough to do the other two steps as well.
Hope this helps.
The Bluetooth pairing message on Garmin Connect would not result in the Tablet generating a Bluetooth notification.
Other times I would get the Bluetooth pairing message on the tablet — BUT Garmin Connect would not recognize it.
Garmin Support wanted me to get this screenshot.
A cute, ‘value-added’ feature of New Hampshire’s car licensing — when it comes to “Antique Plates“. IF your car is qualified to have “Antique Plates”, and you indeed do have them, THEN IF you can find a NH number plate corresponding to the year of your car you can put that plate (or plates) on your car in place of the “Antique Plates”. We were told this, in detail, last September, when we got around to registering our 1968 ‘British Racing Green’ (BRG) MGB as an antique — which it is.
In October 2015 I bought the above plate, from eBay, for Devanee’s birthday. That they were a matching green and had ‘3’, ‘6’ & ‘9’ was a bonus — those being some of my favorite numbers.
It took us till TODAY to finally get it mounted on the MGB. Part of the delay was that you have to go to DMV in Concord, NH with the new plate, an old plate and your registration and have the ‘year plate’ (e.g., 1968 plate) registered.
I couldn’t find TWO 1968 plates. I should look again. Of course, I am in the market. IF you have have two 1968 NH plates PLEASE contact me.
It is cool. Took the MGB out for a fairly long spin. Did good. We like it.