Tag Archive | Amazon

ASUS (US) PC Support Making False FedEx Shipping Damage Claims Using Bogus Pictures — We Have The Proof.

by Anura Guruge


Message on ASUS on Facebook.
Click to ENLARGE.


Click image to access the post.


Original e-mail from ASUS demanding $24.75.


Final $0.00 bill once they realized that the game was up.

They are now saying that charged FedEx for the damage.

Click to ENLARGE.


The ASUS (US) PC Support scam seems very well planned, executed, shameless and corrupt.

When they can’t get money from the customer they are making a claim against FedEx,

  1. Why didn’t they make the FedEx claim earlier and just tell us that FedEx was paying?
    …..
  2. Are they making FedEx claims even when the customer pays?
    ….

In our case we are 100% sure that there was NO Damage.

The 6-week old laptop was sent in because it was dead. Dead. Would not power up. That is what we wanted fixed.

If the case was truly damaged they could still have fixed the Windows Power Up issue and send us the laptop back — with the damage.

This scam unraveled for ASUS when I called their bluff and said “OK, so if you have pictures of our laptop being unboxed — showing damage — send it to me“. Our laptop had a lot of unique stickers on it. You can’t miss it. They realized that they had been caught out. They had NO pictures.

Our laptop was not damaged.

SCAM.

They making false FedEx claims as to be a crime — I would think. I, alas, can’t pursue that. Only FedEx can.

I will do my best to get FedEx to look into this. I will happily give FedEx all the evidence we have.Th….


Click to access my November 21, 2019 post.


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by Anura Guruge

ASUS (US) PC Support, Caught, Red-Handed, With Photographic Proof, Of Trying To Cheat Us!

by Anura Guruge


Pictures sent by ASUS PC support in November 2019 CLAIMING
‘Customer Induced Damage’ (CID) on our PC
and demanding $24.75 to honor the warranty and fix the PC.

Click to ENLARGE.


Actual pictures of our PC, an ASUS VivoBook F510UA,
after they returned it, a couple of days ago, FIXED
and at NO CHARGE.

Notice that even the color is different. Notice missing ‘foot pad’.

Click to ENLARGE.


Notice, NOT the same!


Original e-mail from ASUS demanding $24.75.


Final $0.00 bill once they realized that the game was up.
Now they are trying to play ‘nicey-nice’ HOPING that we will keep quiet.

NO CHANCE! 

Click to ENLARGE.


So, let me take you through the sequence of events — in pithy bullet form fashion.

  1. 2-month old, ASUS VivoBook FS10UA, bought for 19-year old daughter, for College, dies. She gets an RMA and sends it to ASUS (US) PC support.
  2. She gets an e-mail (above) with two pictures and a claim that it was ‘Customer Induced Damage’ (CID), that the warranty has been invalidated, and that we need to pay $24.75 to have it fixed.
    ….
  3. We are SURE that there was NO DAMAGE when we sent it in.
    ….
  4. I do the post below (November 21, 2019). I repost it on Facebook & Twitter and tag ASUS.
    ASUS, on Facebook, responds, gives me this phone number, 855-714-0471, and tells me to call them.
    That was on November 22, 2019.
    I call.They tell me that PC support will have pictures of our PC being unboxed and that these pictures will show the ‘Customer Induced Damage’ (CID).
    They say they can send me the pictures. I ask them to do so because by then we had worked out that we had stickers on our PC that would show us whether this was our PC or not.
    They said I should have the pictures by November 25, 2019.
    …….
  5. THEY NEVER SENT THE PICTURES.….

  6. They contacted my daughter and said that they are going to fix it and return it for FREE. SMILE.
    ….
  7. Last Friday, December 13, 2019, nearly a month since this all started, the PC arrived via FedEx. NO CHARGE.
    ….
  8. We checked the PC against the two CID pictures they had sent us.
    ….
  9. DID NOT MATCH. Their pictures were of some other PC.
    ……..
  10. This was a TOTAL SCAM on their part.….

  11. When they realized that their game was up they gave up and tried to play nice.
    ….
  12. That is NOT going to work.
    ….
  13. We did a LOT of research. This SCAM has been perpetrated on many others. We want to make sure that this does NOT happen again.
  14. I have already contacted ASUS FB — who appear to be decent and responsive.
    ….
  15. We will post this wherever and we will contact as many pertinent authorities as we can.
    ….
  16. This has to STOP...
    ……
  17. ASUS has to be held accountable.
    ….

  18. ASUS has to compensate ALL those it has scammed.
    ….

Click to access my November 21, 2019 post.


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by Anura Guruge

ASUS (US) Support Appears To Resorting To Blatant Fraud To Avoid Honoring Warranties.

by Anura Guruge


Click to ENLARGE.


I am shocked, disappointed and frustrated. Until this, I was a HUGE, 12+ year fan of ASUS. I have bought tons of ASUS products: motherboards, tablets & PC. ‘Funnily’ (touch wood) we never had any issues with any of these. So, we never had to deal with ASUS support.

So, this is our first encounter with them. It was an ASUS VivoBook F510UA we bought for our 19-year old to take to college.

Two months later it just died. Just died.

It has taken this long to get it to ASUS Support.

It was sent with NO damages. 2-months old. It was pristine.

Now they are sending these pictures and claiming it arrived damaged. Their word against that of our daughter’s.

Seems like fraud. Not sure how we can resolve this.

Any ideas?

Yes, we are going to file a ‘Better Business Bureau’ complaint tomorrow.

Help?


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by Anura Guruge

You Can Get Shear Pins For ‘Cub Cadet’ Snow Blowers, Even For 3-Stage, At Amazon With FREE Shipping.

by Anura Guruge


Click to ENLARGE.


Yes, you can buy them, of course, from ‘Cub Cadet‘, BUT they charge nearly $8 for shipping. That is crazy.

Luckily I found these, which is EXACTLY the right Part #, viz., 738-05273, on Amazon. Yes, I ordered them.

My 3-stage requires two different types of Shear Pins. Can’t find the other on Amazon. But, I am going to do my best not to get it from ‘Cub Cadet‘.

BEWARE. BEWARE of Cub Cadet.

 


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by Anura Guruge

Another Heartwarming Example Of Human Ingenuity — A ‘Snap-On’, On/Off Ice Crampon For Walking Sticks.

by Anura Guruge



Click to access Amazon listing. It should be back in stock soon. I guess I bought the last one.


In my old age and my increasing infirmity I am, these days, never far from a walking stick. You will rarely see me outside without one. At the last count (this morning) I now have seven (yes, 7) active walking sticks stashed around the garage and house so that I can always easily have one at hand.

Given that we live in the arctic circle and winter is here, a big concern is that of I slipping on ice (as I did on February 28) and further damaging my already deteriorating body. So, I went ‘Googling’ on Amazon. I had faith in human ingenuity. Didn’t take long to find the above.

Beyond perfect. The DAMN thing folds up, at the snap of a finger. Brilliant. Love it. Tried it out today. Great.

Isn’t human ingenuity just so GREAT.


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by Anura Guruge


 

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