They really have worked diligently to really up their game. Over the last few years they have become REALLY, REALLY GOOD. Staggeringly good. So much so that I look forward to hearing a Filipino voice on the line. I then know that I will get outstanding service.
I had a call with them ‘today’ (i.e., Monday) to sort out a return from prior to Christmas.
The lady I dealt with, at the Cebu Call Center, was just OUTSTANDING. The dedication is beyond the pale. They are so committed and so well trained. It took her awhile and I was put on hold a few times but in the end she sorted it all out — immaculately. Then even confirmed it all in an e-mail without I having to even ask for it.
The Philippines have done well.
Until ‘today’ I did not realize that they now had multiple Call Centers in the Philippines and Cebu is a fair distance from Manila.
Amazon did well — as ever (I guess). When they first started off in the Philippines I thought they had made a horrible mistake. They have been vindicated. Yes, it is all training and I guess staff-retention. But, they have done well.
As an Amazon shareholder I am very proud and happy.
Search on ‘Amazon’.
Click images to ENLARGE.
This will be great for shares of MRK.
MRK shares, as you can see from the graph above, have already taken off. But, at ~$62 you should definitely get some.
I was curious as to why my doctors had put me on Cardura for prostate health rather than Propecia — given that I need all the help I can get when it comes to retaining the little hair I have. Now, I know. My doctors have always known what is important to me. Hair or ED? I don’t think that there is even a choice.
But, buy MRK. You will thank me. Don’t take Propecia. You will thank me.
++++ Search on ‘Trump’.
I had CNBC on this morning in our bedroom while I was doing my post-run ablutions. I came out, brushing my teeth and did a DOUBLE TAKE and these thoughts flashed through my mind: “why is Anthony Weiner on TV, I thought he was in prison … why is Anthony Weiner doing a commercial? …. why would anybody be stupid enough to hire Anthony Weiner to do a commercial“.
Then I realized that it wasn’t actually Weiner.
Took me a second to work out that this must be the owner of Fisher Investments.
Then I felt BAD. Doesn’t he realize that he can be mistaken for Weiner. Hasn’t anybody told him that. Kind of spoils the whole commercial. Once the Weiner thought crosses your mind that commercial is toast.
Am I the ONLY one who sees this similarity — and I am acutely aware, from the hits I get here, that I saw a similarity between Frank Fritz Of ‘American Pickers’ and another jailbird.
Never mind. Ken Fisher is probably a billionaire and it doesn’t matter who he gets mistaken with.
Dow Jones Industrial Average (DJIA), Closed Above 1,000 For The FIRST Time, This Day, 47 Years Ago; November 14, 1970.
That Dow ‘1,000’ was way before my time — in terms of investing. I was all of 17 and did not have any investments — other than a car.
Wow. The Dow closed today at 23,409. Up 22,409 points in 47-years, though we sure had our up-and-downs.
I started investing around 1985. The Dow was still flirting around 1,000!
I have been continually invested since 1985, though the amount I had invested as fluctuated. What a ride it has been.
Dow ‘1,000’ for the first time. Next year we will have Dow ‘30,000’.
++++ Check Categories ‘Astronomy’ & ‘Events’>>>>
It, i.e., enrollment in MyVoice, was easy and automatic — so to speak.
I had called to check on a tax issue! Yes, it is October and time to start thinking year-end-taxes. Right?
Once I entered my ‘passcode’ I was told that MyVoice was an option and I should ask the Fidelity Rep. about it.
After we talked taxes, I said I wanted to enroll in MyVoice.
He laughed and said “done”! I asked whether I have to say a phrase … NO! All conversations with Fidelity are recorded, independent of MyVoice. So, they have PLENTY of my voice recordings.
I haven’t TRIED it yet.
But, I gather, that when I next call in, all I will need to enter is my userID. Then when I start talking, ideally to a live Rep., the system will check my voice.
Not that I call Fidelity that often. But, I like it.
++++ Check Category ‘Investments’ >>>>
I had read, prior to the open (on Thursday, October 12, 2017), that the IPO shares had been re-priced at $16 — higher than the original $15 ceiling.
Well it appears that I didn’t miss much.
It opened at $29 which meant that there must have been a huge backlog of demand at the start. So a very nice 81% pop for those that had $16 shares. Wonder how many of them got a chance to sell.
But, the trend appears to have been a downward drift from the initial enthusiasm.
I will have to keep an eye on it.
++++ Check Category ‘Investments’ >>>>