ASUS (US) Support Appears To Resorting To Blatant Fraud To Avoid Honoring Warranties.
I am shocked, disappointed and frustrated. Until this, I was a HUGE, 12+ year fan of ASUS. I have bought tons of ASUS products: motherboards, tablets & PC. ‘Funnily’ (touch wood) we never had any issues with any of these. So, we never had to deal with ASUS support.
So, this is our first encounter with them. It was an ASUS VivoBook F510UA we bought for our 19-year old to take to college.
Two months later it just died. Just died.
It has taken this long to get it to ASUS Support.
It was sent with NO damages. 2-months old. It was pristine.
Now they are sending these pictures and claiming it arrived damaged. Their word against that of our daughter’s.
Seems like fraud. Not sure how we can resolve this.
Yes, we are going to file a ‘Better Business Bureau’ complaint tomorrow.