“Atlantic Broadband”: I Downgraded, Today, From 1 Gigabit Down To 250 Mbps.
After 6-days of immense frustration & about 5-hours of wasted time with technicians, in person & over the telephone, I decided to cut my losses and just go back to the 200Mbps service I was previously on.
Atlantic Broadband just could NOT deliver 1 Gig. After all I went through I am convinced that Atlantic Broadband’s ‘cable plant’ in Alton is NOT capable of supporting Gigabit Internet. It just does not have the capacity.
I was on hold for 90-minutes. Their service really SUCKS.
Finally, I managed to get myself downgraded. They no longer offer the 200Mbps service. So, I had to get the 250Mbps.
That service, i.e., 250Mbps, delivers on its promise. I consistently get 250Mbps. So, I am happy.
My stupidity isn’t that great that I was going to pay $40/month EXTRA to get the same level of bandwidth I can get with the 250Mbps service.
So, a HUGE Heads Up.
Do NOT get the Atlantic Broadband 1 Gig (Gigaedge) service in Alton. You will get SCREWED.
I still have a chance of getting 1 Gig — with my other Internet provider TDS! Currently I have their 300 Mbps service (as of last Friday, August 24, 2018). I also went with TDS TV. We need to do some heavy duty rewiring to move the TDS modem to my office — rather than being in the TV room. Going to do that in the next month. Then upgrading to 1 Gig with them. They are promising 800Mbps to my PC! Yes, I will keep you posted.