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Archive | December 10, 2017

“Heart Rate Monitors USA” (HRM USA) — Outstanding Customer Support On Garmin Devices.

by Anura Guruge


Click to access the HRM USA Website.


Click to ENLARGE.


I got my Garmin Vivoactive 3 (Gunmetal) from “Heart Rate Monitors USA” in mid-November, 2017. As those who follow this blog know I, as both an Amazon Prime Member of longstanding & an Amazon shareholder, try not to buy anything other than from “Amazon Fulfillment“. But, Amazon could not get me the ‘3’ in Gunmetal till November 20 (though I had pre-ordered it) and HRM USA had a few already in stock and could get it to me on November 16. I was hesitant. But, I had already waited over a month for this.

I called HRM USA. Spoke to a lady named ‘Amy‘. She assured me that I cannot go wrong with HRM USA. So, I took a chance with them. AND THEY HAVE NOT LET ME DOWN. They have actually been pretty amazing. Brilliant. A credit to Customer Service. Exemplary. So many could learn from them. Garmin should be very proud of them.

As I have chronicled here, my Vivoactive 3 died 15-days after I got it. It appears that there may be an inherent hardware problem. I was crushed and dismayed. I was again going to be without a tracker on my wrist.

I called up HRM USA, on a Friday afternoon, in a panic. I got ‘Jackie’. She was very, very good. She immediately knew what to do. Said she will e-mail me a UPS return then and there. And she did. And, furthermore, she stayed on the line till I got it. I was impressed. This was good. I managed to get the return to UPS that evening.

UPS delivered it to HRM USA in Pennsylvania on Tuesday. I called to make sure. Spoke to both ‘Jakie‘ and ‘Katie N.‘ They were both so nice and kind. Assured me that they will ship me a new one, in Gunmetal, that day itself.

They did. Kudos. Bravo etc. I was so happy.

Then UPS screwed up. I was supposed to get it Thursday. They did not deliver. On Friday they said they would deliver on MONDAY! I was NOT happy.

I called and spoke with ‘Katie’. Asked her whether she could prod UPS for a (rare) Saturday delivery. She told me she would try and I knew she would.

UPS delivered it on Saturday! It is the season of MIRACLES!

I was so happy and grateful.

Brand new unit. No games. And for the icing on the cake this ‘3’ (albeit with newer firmware) paired with my Asus Android 7.0 tablet first time. Another miracle.

It is such a delight to deal with folks like ‘Jackie’ and ‘Katie N.’ I used to be a Customer Support Manager for both ITT and Northern Telecom — in the UK. So, I do know a bit about the art and science of making customers feel good. Well HRM USA sure can teach so many.

I am happy.

Thank YOU, Heart Rate Monitors USA.

 


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by Anura Guruge

The First Real Snowstorm 2017 – 2018 Winter — Central New Hampshire, December 9.

by Anura Guruge


NO post-processing whatsoever.

Click pictures to ENLARGE.

Attribution WILL be enforced.

laser lights reflected off snow Alton New Hampshire Anura Guruge Sony a6500



It started snowing in Alton around 1:30pm.

By 4pm it was coming down at quite a clip. Very pretty.

These pictures were taken between 6 and 7pm. Eventful evening. 6 vehicle accident ‘down the road’ and heavy police presence with flashing blue lights.

It wasn’t too cold. I was out taking pictures — multiple times.

Shoveling starts tomorrow. Hopefully it shouldn’t be too onerous. Bought a new shovel today.

Enjoy. I hear the snow plow go by even as I type this.


Related posts:
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by Anura Guruge

2017 Christmas Revels (Cambridge, MA), ‘Venetian Celebration’, Dec. 8 Was Just Bravissimo.

by Anura Guruge



Click to ENLARGE. The Sanders Theatre foyer during intermission — following the “Lord of the Dance”.


Click to ENLARGE.



I acceded to their vehement entreaty NOT to take pictures within the hall
— even before/after the show.


It was sumptuous. Exquisitely produced and brilliantly performed. Takes your breath away. They, i.e., Cambridge Revels, do such an amazing job. Our 4th Christmas Revels at Cambridge — three in a row, and probably close to my 20th Revels (if not more).

I will confess to having been a bit apprehensive. I tend to prefer, overwhelmingly, British-themed Revels. So, I was worried that the Venetian setting might ‘miss the mark’. Worse still I had ordered the CD — supposedly of ‘the show’ — beforehand and had listened to it (in the van). The CD does a huge injustice to the show. The show is a thousand times better.

Creative and humorous story line. Varied music. Great costume. Some unusual period instruments.

I knew that the “Lord of the Dance” would be there. That is so much a part of Revels. It was and there is NOTHING like dancing it, with the cast, in the foyer of the splendid Sanders Theatre.

To be relief and delight all of the other traditional sets were also present — another very clever sword dance, Morris Dance, Horn Dance, “Donna Nobis Pacem” & the “Sussex Mummer’s Carol”.

I can continue to rave, BUT I am sure you got the drift.

It was beyond good. I feel so lucky and privileged. If it wasn’t such a hike, I would go again.

Highly, highly recommended. Go if you get even half a chance. You will have a blast and come away feeling rejuvenated.


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by Anura Guruge


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