MetroCast 75Mpbs/5Mbps Internet Speed Issue — I Had Mine Fixed. Here Is What You Do …
by Anura Guruge
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Other Related posts:
>> Report Metrocast to BBB.
>> Metrocast Down Feb, 27, 2015.
>> Metrocast Down Feb. 26, 2015.
>> MetroCast Down Feb. 24, 2015.
>> Cancel 2 TDS fiber links to house.
>> TP-Link Wi-Fi Network for house.
>> MetroCast maintains 75Mbps.
>> 75Mbps Internet From Metrocast.
>> TDS claiming Gigabit by Oct. 2015.
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Click to ENLARGE and study.
All three taken around 11:50 on Saturday, February 28, 2015.
It required a MetroCast Service Technician to come to the house to fix it. Had nothing to do with my wiring, my router or my computers.
ALL MetroCast and it took about 1/2 hour to fix.
I have already got a $10 credit on my bill for the 3 days when I was not getting 75/5 Mbps.
[At $72 a month it comes to $2.40 a day. So $10 for 3 days was fair enough though the wife thought I should have got more.]
Around 5:40 pm on the Saturday, 2 hours after the Technician had left, I get an unsolicited phone call from a MetroCast Supervisor who wanted to ‘smooth things over’ with me. We spoke. He got my message.
I am NOT, for now, going to tell YOU the whole story BECAUSE I want to see if MetroCast will be HONEST and UPFRONT with you. If I tell you everything you will let them off the hook.
I can tell you that they did indeed do a midnight to 2 am System Update on Wednesday. It did not go well. That is why they had to do another (and possibly another). They MIGHT not still be all done!
They ran into problems they never expected. They have a LOT of tidying up to do. Some equipment will have to swapped out.
Am I glad that I bought my OWN latest-and-greatest Motorola SurfBoard SB6141 (from Amazon) without getting one from MetroCast.
First and foremost do a Bandwidth Speed Test NOW using speedtest.net and gstnetworks.net. [See images above]
Don’t wait do that Speed Test NOW. Now.
Is your speed down? If so file a BBB complaint. Then call MetroCast. That order is very important and think of it as an order. First file BBB complaint. Then contact MetroCast.
If you do NOT have TV from MetroCast the Internet problem will be GREATER! Yes. So if you have done better than I it is because I do not get TV from MetroCast. My cable is just for Internet.
If your speed is down ask MC for a credit — like I did.
In a few days I will give you the whole scoop. For now do what I have told you above.
All the best. Happy Chinese New Year.