Anthem Though They Sent Me E-Mail Confirming Payment NOW SAYS They Didn’t Get Payment!
by Anura Guruge
Here is the e-mail I got from Anthem,
on December 27,
which I did publish in this post.
Pretty clear, right. I submitted my 1st payment by credit card.
Well I noticed that the monies were not taken from my credit card.
So this morning I called. After 57 minutes on hold finally got an Indian who could barely speak English!
That was great.
After putting me on hold, multiple times, he finally told me,
in broken English,
that my payment didn’t get processed.
So I opted to do it this time online, at this URL as I had received in a letter:
Very encouraging when you see this greeting!
I paid again, ONLINE, with my credit card.
Got the VERY SAME e-mail again. But I don’t see a transaction at the credit card end.
So to be on the safe side I filed an official complaint with the N.H. Insurance Department.
I am not going down without a fair fight.
There is NOBODY at the N.H. Insurance Dept. today!
They have taken a snow day.