Trouble Making International Calls With ‘Consumer Cellular’ — A Known Problem.

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 .by Anura Guruge

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>> Switching to Consumer Cellular — Sep. 21, 2103.
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>> U.S. Cellular billing issues … — Sep. 20, 2013.
>> U.S. Cellular Web site & long holds
>>  … Sep. 19, 2013.

Every once in awhile I call relatives in Sri Lanka, country code +94.

I made a couple of calls in early October with ‘Consumer Cellular’ — and it worked fine, and I was also ‘OK’ with the $3.40 they charged me for the two calls.

Then about 2 weeks later I tried to call those same numbers; a cousin-in-law has cancer.

This time I just could not get through. Went through an episode when it demanded I redial the whole long string twice — but still it wouldn’t connect.

I tried intermittently for 3 days. It wasn’t urgent. Just courtesy calls, so it could wait. Calling SL you can never be sure whether the problems are at the other end.

The 3rd day I couldn’t get through, I despaired and used my TDS landline phone. I had never used that to make International Calls. I have no idea how much TDS will overcharge me for those calls.

But, it connected first time. I called another number too — a cell phone this time. Again, no problem. First call to my cousin on her landline and the second, to the cell, to the in-law, who can’t get to the phone.

Today I called up Consumer Cellular.

They are AWARE of the International Calling PROBLEMS!

They are switching international carriers!

No, they don’t know when it will be resolved.

So, a heads up.

In general, now having had CC for 7 weeks, the BEST I can say is that they are ‘OK’. It works, just about. Not great.

Deanna hates it.