Amazon’s Product Return System Is Temporarily Not Working! But, You Can Get Them To Call You To Handle Return, In This Case A PetSafe Wireless Pet Containment System.
.by Anura Guruge
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I don’t even want to talk about it right now, I am so mad. Another $200+ item, highly rated, that proved to be a total failure. I just don’t believe it. It was a wireless Pet Containment System for Maya to keep her in our yard during the Summer – the ‘PetSafe Wireless Pet Containment System, PIF-300‘. We installed last week, I even going to the trouble of fabricating a bracket to have it wall mounted, out of the way, in our utility room.
It sure works — no question about that. The problem is the false warnings to the dog — the audible beep that tells the dog that it is getting close to the boundary. Our collar was beeping even in the house! It was driving Maya nuts because she couldn’t figure out what to do. Deanna, who wanted a containment system, tried every possible setting: ‘Hi’, ‘Low’, the distance setting from 4 to 8. Still INTERMITTENT false audible alarms in the house and also outside. For me it was the false alarms inside the house that was the killer. That is not fair on the dog — and I have had invisible fences in the past.
The instruction book does talk about false alarms in the house! Yes, of course, Deanna did all the suggested rectification steps and the damn thing would still beep while Deanna is holding it in her hand! That was it. It was going back.
As I have mentioned before, I do the ordering, Deanna handles all returns (irrespective of vendor) — in the case of Amazon logging into my account to do so.
She tried to process the return yesterday. Right at the end, when they are supposed to print a copy of the ‘return authorization’ the Amazon Web site would croak. She tried a number of times — hampered somewhat by the 6 hour TDS outage we suffered. Still no luck.
She tried again this morning. Her computer has a mind of its own. So, I tried it from my computer. Same result, which was this:
Not a problem. Given my very long, very involved, intimate relationship with Amazon I know how to get them to call me. I had them calling me within the minute.
Yes, they handled the return right then and there on the phone and arranged for an UPS pickup tomorrow. They even sent me all the ‘slips’ by e-mail, though I don’t have to do anything. Was pretty painless. Took less than 5 minutes — though I handled the return with Deanna standing at my elbow telling me what to say.
So just a heads up. If you get this error message when trying to return something to Amazon just get them to call you. Then Bob really is your uncle.