Amazon, Amazingly, Sends Us Panasonic Lumix ZS20 Digital Camera Replacement Within Week. Kudos. Thank You.


Anura Guruge

Related post:
>> Panasonic Lumix ZS20 Digital Camera: Automated Lens
Cap Started To Stick … January 14, 2013.

Thank YOU, You continue to excel and amaze.

Deanna, to her intense joy, got a new replacement Panasonic Lumix ZS20 Digital Camera from Amazon yesterday, Saturday, January 19, 2013, through the U.S. postal service mail.

It was exactly a week since she had shutter problems with the last one. That was last Sunday, January 13. I had filed a return request that day and printed out the return barcode.

But, here is the kicker. Amazon printed their USPS mailing label that very same day — 4 days ahead of them physically receiving the return, which was Thursday. So, basically Amazon had sent us a replacement just on my word that I was returning the defective one. Yes, I know that Amazon has access to many of my credit cards and that I also have a number of Amazon credit cards. So, yes, they could have charged me and tried to collect payment. With Amazon it goes further. As I did mention, at length, in my last post, Amazon maintains a painstaking ‘bread crumbs’ history of ALL of ones interactions with them, over the years. Based on that they have some ‘scores’. I for one do nearly 95% of my shopping on Amazon. I did all of my Christmas shopping, in one go, at Amazon.

So Amazon takes good care of us, and we are fiercely loyal to them. Cuts both ways. So, this was just kudos to Amazon, not that they need good words from me. What I kick myself is that I don’t own Amazon shares. Was very stupid of me. I had got so burned with Internet stock, that I had, on principal, stopped buying them. Amazon should have been the exception.

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About Anura Guruge

See 'The Blogger' on my blog.

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