…by Anura Guruge
TDS Highspeed (Fiber) Internet Access In Alton — It REALLY Was The D-Link Router! — Sept. 9, 2012.
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If not for the fact that this is actually costing me real money and I have NO CHOICE but to pay it, it would be funny.
In an furlong effort to get more severely needed bandwidth to this house I ended up getting two (2) broadband fiber links from TDS — at a price. This is when it sucks to live in rural NH. You have no choice and what little choices you have are nowhere close to offering you what other folks take for granted South of us. I would love to have Verizon FiOS, Time-Warner Cable Roadrunner or similar. But, alas, we get treated as the country bumpkins the world thinks we are.
Though we have two separate fiber lines coming to the house, we ONLY have one (1) land line. Don’t need more than that. We tend to use our cell phones.
So, when we got the 2nd fiber TDS told me that I can have a 2nd line. I politely declined, and then after keeping me on hold for 40 minutes, they gave me a price for ‘fiber without a phone line‘. It isn’t as if I had a choice. The TDS folks are very nice and I have complimented them often, but as a corporation, TDS, somehow, presents this menacing, ‘we have your lower belly appendages firmly in our iron fists‘, demeanor.
Thanks to the OUTSTANDING support of our local TDS technician, I finally got the 2nd fiber line (and no 2nd phone line). Yes, it was a struggle and it involved 3 phone calls, 4 e-mails and 75 minutes on the phone to get it all sorted — with corporate. What was supposed to have been a Thursday install finally got done Monday. Again all corporate, somewhere in the mid-West, as opposed to the excellent local folks.
Yesterday, I get a bill, in the mail for $6.89.
That alone is strange, because I have electronic billing and pay online. I called corporate. They were very nice, BUT said I have NO CHOICE, I still have to pay taxes on the 2nd land line that I did not want and do not have!
Not much I could do. I could feel the pressure in my lower belly. It was their way or the highway.
Even though my monthly payment to TDS is only due on the 26th of each month, I pay it WAY EARLY, electronically, because they love to say that they didn’t get it and will disconnect my service! Yep, they always go for the lower belly.