They really have worked diligently to really up their game. Over the last few years they have become REALLY, REALLY GOOD. Staggeringly good. So much so that I look forward to hearing a Filipino voice on the line. I then know that I will get outstanding service.
I had a call with them ‘today’ (i.e., Monday) to sort out a return from prior to Christmas.
The lady I dealt with, at the Cebu Call Center, was just OUTSTANDING. The dedication is beyond the pale. They are so committed and so well trained. It took her awhile and I was put on hold a few times but in the end she sorted it all out — immaculately. Then even confirmed it all in an e-mail without I having to even ask for it.
The Philippines have done well.
Until ‘today’ I did not realize that they now had multiple Call Centers in the Philippines and Cebu is a fair distance from Manila.
Amazon did well — as ever (I guess). When they first started off in the Philippines I thought they had made a horrible mistake. They have been vindicated. Yes, it is all training and I guess staff-retention. But, they have done well.
As an Amazon shareholder I am very proud and happy.
Search on ‘Amazon’.
As some of you know (from all the posts on this blog) I got myself 128GB Google Pixel 2 phone for Christmas 2017 — my first real smartphone.
Between Christmas and Friday I installed 8 APPs from the Play Store. They are APPs that I also have on my ASUS ZenPad.
These 8 APPs were:
1. Garmin Connect
2. Samsung Gear
3. FAST (speed test from NetFlix)
4. Amazon Kindle
5. Bank of America
6. Fidelity Investments
7. Project Fi
8. NVMS7000 (security camera app).
Configured them all with account numbers, passwords etc. AND used them all. Took me 20 minutes to set up NSMS7000.
This evening, i.e., Saturday, December 30, 2017, I went to use FAST.
It was NOT there!
Then realized other APPs were missing. Home screen nearly empty. See above image.
From the 8 installed ONLY Project FI and Samsung GEAR remained.
Others gone. Not in APP tray. Not in APPs.
Appears in the Play Store Library — but not as INSTALLED.
I did NOT uninstall them.
I just reinstalled and configured them — with the exception of NVMS7000. That takes time and I need my tablet to serve as crib sheet for the settings.
Called up Google Support. Got the Manila (Philippines) Call Center. That is a frigging JOKE. They are doing ‘ganja’. It is so strong you can smell it over the phone!
Click to ENLARGE and read here.
Use link on image to access Google original.
by Anura Guruge
Other Related posts:
++++ Search ‘Amazon’ for many other related posts >>>>
I won’t deny it. We do a LOT of our shopping, online, on Amazon. We have Prime and as such there is no shipping. So it is more convenient than driving to Walmart in Rochester or Concord.
On average, year round, we probably get one Amazon shipment a week, but most of the time we get 2, 3, 4 or 5 deliveries a week! We are BEST of friends with our UPS driver. Now that it is Christmas, and given that I do 100% of all my Christmas shopping online (and I have a LOT of shopping to do), we had 5 LARGE boxes delivered by UPS (and two small ones by USPS). [[Oh. I do own Amazon shares. SMILE. So in away I don’t mind spending at Amazon. SMILE.]
I was EXPECTING 4 large boxes BUT not a 5th. Plus I check my Amazon orders, each ‘morning’ (around 1 am before I go to bed), to see what is being delivered that day. The 5th box was also badly taped. I opened it. You see the picture above.
Deanna was there. I was a bit taken back. I had NOT ordered these Barbies. Neither had Deanna. Yes, Deanna and the kids (who all know my Amazon password) put items in my shopping cart and I just order them. But I had NOT ordered these Barbies. We thought it might have been one of the kids — though they would have to have done it through one of our accounts AND this box was CLEARLY addressed to me. We also KNEW that it could NOT have been a present (say from Teischan’s brother) BECAUSE nobody would send 3 of the SAME Barbie (not even my son).
Then came the FEAR that we had been scammed. Ran upstairs and checked all the important credit cards and my Amazon order record again. NADA.
‘Called up’ (well they called me per the ‘Call Back’ feature) Amazon at the Call Center in Manila, Philippines. Got a young man who was quite good. THE ONLY identification on the box was the UPS Tracking Number. So that was all we could go by. I tracked it on UPS as did he.
We were on the phone for 40 minutes with two holds.
Amazon HAD NO RECORD, whatsoever, of this shipment!
It was eventually determined that an UPS Shipping Label created for one of my other boxes had been put on this box. OK.
But here is the crazy thing that even THEY couldn’t explain. The label was supposed to go on a box with an Ukulele for Devanee. I got the Ukulele — FINE — in one of the other 4 boxes.
Bottom line they TOLD ME to KEEP IT! Give it to charity. We had already figured out that that would be what happen. Deanna had Googled. Had happened to others and in EACH CASE Amazon had told them to keep the shipment. Not sure I like that as an Amazon shareholder. Whoever was expecting the dolls will get ANOTHER SHIPMENT — just late.
Well as the saying CLEARLY states: “Charity Begins At Home”. So we gave one Barbie to Teischan. She wasn’t that excited. She is into ‘expensive’ American Girl Doll dolls.
The other two DEFINITELY will go to good homes. I am happy.
by Anura Guruge
I used to have a LOT of this pineapple shirts from the Philippines. I now have none. I actually tried earlier this year to get one, online, but could not justify the price.
PLUS, to be brutally honest, I no longer have the figure for these translucent shirts, BECAUSE, unlike Obama, I wore them, they way they are SUPPOSED to be worn — with nothing underneath.
I used to get them from my adoptive father. He, especially when he worked for UNESCO, used to visit the Philippines often and he too liked these shirts — though he never really had the figure for them. OK. Full disclosure. He was GOOD friends with Ferdinand & Imelda Marcos! What can I say. Many times, when he visited Manila, in the 1970s, when he was stationed in Bangkok, he would stay at their Palace! Some of the pineapple shirts he had — and some which I acquired from him (sometimes by just helping myself from his closet) — had been given to him by the Marcoses! I even had one which was a genuine hand me down from Ferdinand. What can I say.
I just checked again. Amazon, to my amazement, does NOT have any! How is that possible. I, of course, Googled. WOW. $90!
IF anybody in the Philippines wants to go into business with me selling Pineapple Shirts in the U.S. please contact me. My contact can be found on the sidebar >>>>.
Smile. Happy Beaujolais Nouveau Day 2015.
by Anura Guruge
**** Check Category ‘Google Doodle‘ (in sidebar) for other Doodles >>>>
Pretty nice Google Doodle for Russia. That is a Kremlin clock tower.
Had NO IDEA that Brazil celebrated Valentine’s Day in June. Maybe knowing how horny they are they might celebrate it twice — to get twice the bang.
Don’t Think Pope Francis Is A Marxist, But He Sure Is Very Cheap For Somebody Who Commands Billions In Tangible Assets.
.by Anura Guruge
>> Charity begins at the Vatican
>> — Nov. 26, 2013.
>> Francis’ gold pallium pins
>> — July 28, 2013.
>> “Prayer of ‘WHY'”
>> — Nov. 21, 2013.
>> To read his exhortation …
>> — Dec. 1, 2013.
>> 100 Day Report Card
>> — Jun. 19, 2013.
++++ Search on ‘pope‘ for other pope related posts >>>>
I like this pope. Plus, unlike ANYBODY else, I cited him, in print, in my 2011 ‘The Next Pope 2011‘, as one of the Top 10 papabili.
So, don’t even try and get on your high horse and start accusing me of having a go at the pope etc. Not so. As one of the most prolific papal historians around, all that I am doing is pointing out some hard facts the way they are.
As somebody who is a great believer in charity, I am beyond delighted by this pope’s commitment towards the poor and downtrodden. I can’t be happier.
I am overjoyed that he is trying to eschew the extravagant, lavish, ‘dripping gold’ lifestyle adopted by some popes — especially the last one who was an unashamed dandy.
But, as I pointed out in this 100-day report there is a difference between being a pope for the poor and a ‘poor pope’. This pope is not poor. A modern pope, by definition, is not poor.
A pope has absolute, unfettered, unilateral, uncontested control over billions of liquid and tangible assets.
Compared to a pope, a U.S. President is a powerless, pauper.
The pope has no Congress, judicial branch, re-elections or mid-terms to contend with.
He is not answerable to anyone on Earth!
Then I have also made my point about how charity HAS to begin at the Vatican.
So let us just look at a very public recent example.
The devastating typhoon that crippled the Philippines.
The Philippines is overwhelmingly a Roman Catholic country.
So now let us look at some of the foreign aid provided to the Philippines post typhoon:
So how much do you think the Pope agreed to give?
This is what drives me NUTS about this
$150,000 in aid … to the Philippines … which considers itself the most Catholic of countries?
This pope is cheap!
As I have said so many times till I am brown in the face, this pope can raise a billion dollars in a day by selling 400 random items from around the Vatican.
He claims he is not materialistic.
OK. Show me the proof.
Sell some of the unused, unseen, stacked away in basements, Vatican treasures.
That is all.