Tag Archive | BBB

Pictures Of Best Buy “Geek Squad” Delivering Large Refrigerator/Freezers Using Just Shoulder Harnesses.

by Anura Guruge


Click to ENLARGE.

Attribution WILL be enforced.




I had never seen this been done, or even heard about it, until we had our accursed Samsung 25.4 cu. ft. fridge/freezer delivered in April 2017. Click here for those pictures.

I was in awe. That Samsung was 289 pounds (131 kilos). Two people — with no real training. I am surprised it meets U.S. Occupational Safety and Health Act standards. But, it is Best Buy and you would assume that know what they are doing.

Pretty damn impressive.

Well, got to see it again today, when we had the damn Samsung replaced with a (much more expensive) Whirlpool.

Not easy to get good pictures BECAUSE you do NOT want to get in their way or impede them in any way.


Related Posts:
++++ Search on ‘Samsung’ for other related posts >>>>


by Anura Guruge

After 4 Long Months, Finally, FINALLY Was Able To Return Samsung 25.4 Cu. Ft. Refrigerator To Best Buy.

by Anura Guruge


Good Riddance Of Very Bad Korean Rubbish!


Best Buy ‘Geek Squad’ FINALLY
taking the bloody piece of junk away — in the pouring rain.


Click to access September 21, 2017, post.



It stopped making ice towards the end of July 2017 — 4-months after we bought it, new, from Best Buy.

It took us till September 8, 2017 to get a technician! We spent all of August trying to get that to happen.

The technician ordered a new ice maker. Appears that Samsung ice makers are FAMOUS for failing after a few months! Best Buy knows that though they promote Samsung refrigerators in a BIG way (because they get promotional bonuses from Samsung).

The following week we discovered that Samsung closed the Trouble Ticket so the order got cancelled!

More calls. Lots of calls. Hours on the phone.

Then finally on September 19, 2017 they sent us, via e-mail, a supposed Return Authorization (RMA) — for Best Buy.

Called Best Buy with it. They wanted us to come in. So we made the 40-minute trek, one-way. The RMA was NOT on their system.

Best Buy said it could take up to 2-weeks for it to get loaded by Samsung into their system.

More calls. More online chats. I filed BBB complaint.

Then FINALLY last Friday Best Buy was able to honor the RMA.

We did not get a Samsung. We bought a Whirlpool.

It appears that Samsung ONLY loaded the RMA into the Best Buy system on October 11, 2017. 22-days after they sent us the RMA. 3 weeks.

Luckily this was only the ice-maker not working.

What would have happened IF it was the entire refrigerator?

Best Buy, by the way, were EXCELLENT! Outstanding. Did everything they could to help. Kudos & Thank YOU.

DO NOT BUY, Samsung.


Related Posts:
++++ Search on ‘Samsung’ for other related posts >>>>


by Anura Guruge

Samsung USA Is A Despicable Company That Lies & Cheats — A Disgrace To South Korea.

by Anura Guruge



Click to access September 21, 2017, post.



Transpires, that 2-weeks ago, they fobbed us off by giving us a BOGUS ‘return authorization’ (RMA) number. For 2-weeks now we have been calling and visiting Best Buy to see whether we can arrange for a replacement. Best Buy could NOT do anything because they had given us a BOGUS number!

They LIED to us. Plain and simple.

Just spent 45-minutes on the phone talking to 2 call centers. They think it is FUNNY. They have no intention of making this good.

I filed a BBB complaint. I checked with them yesterday. Samsung USA has NOT responded.

A truly despicable company.

DO NOT BUY, Samsung.


Related Posts:
++++ Search on ‘Samsung’ for other related posts >>>>


by Anura Guruge

I File A ‘Better Business Bureau’ Complaint Against Samsung — 2.5 Months Without Ice-Maker!

by Anura Guruge



Click to ENLARGE.


Bloody Samsung finally, finally, finally sent a technician on September 8, 2017 to look at the non-functioning ice-maker. He took one look and said you need a NEW ice-maker and I will order one for you.

Then Samsung CLOSED the Trouble Ticket — so that the technician can’t order a new one! Just bloody amazing.

So, we have no recourse. They closed the Trouble Ticket without fixing ANYTHING. It is beyond the pale.

I have had fairly good luck with the BBB. So, I am hoping that they will bail me out again.


Related Posts:
++++ Search on ‘Samsung’ for other related posts >>>>


by Anura Guruge

U.S. Cellular Having Website Logon Issues And Horrendous, 2 Hour(+) Hold Times On Customer Support Calls!

Anura Guruge, June 8, 2013.

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 .by
Anura Guruge


UScellRelated posts:
>> U.S. Cellular 4G LTE Data …
>>Feb. 27, 2013.

>> U.S. Cellular Battery Swap …
>>Dec. 6, 2009.


uscellularsucks

Click to ENLARGE and read error message from U.S. Cellular.



I had noticed that they were having Website issues a few weeks ago but hadn’t given it much notice. Everything I did with U. S. Cellular, who had been my cell provider for over 12 years, was automated and rote. So I didn’t really have to do anything. They auto billed my credit card etc.

Today was a different matter.

I finally pulled the trigger. I switched to Consumer Cellular (with my AARP discount). That was as smooth as could have been. Wow. Talk about simple, straightforward and great support. Bang, bang, bang. They transferred two numbers over from U. S. Cellular, activated the service and then confirmed, an hour later, via a text message, that the two-way cell phone number transfers had been successfully achieved. Nothing but kudos for them. Very different to my abortive attempt with Walmart’s Straight Talk. More about my great experience with Consumer Cellular in a later post.

Though my account with U.S. Cellular should automatically cancel within 24 hours, now that the numbers have been successfully ported, I do NOT trust U. S. Cellular.

I tried to cancel using the Website. That didn’t go well.

Around 7:40 pm I call 611. They did say that they had long wait times because of Website and billing problems! After 45 minutes on hold, with the same bloody annoying message claiming that they can prolong your life I was disconnected.

I tried again, while watching cricket at 10 pm. 50 minutes later I got to talk to a rep.

As soon as I said I wanted to cancel she said she had to transfer me! Back on hold again.

I stayed on hold till midnight. That was a full two hours.

During that time, while I also did some research into the fascinating 18-year long Trent Council of the 16th century, I:

1/ Used U. S. Cellular’s e-mail system to request a cancellation.

2/ Filed an online complaint against U. S. Cellular with the FCC.

3/ Filed a complaint against U. S. Cellular with the Better Business Bureau (BBB) given the recent success I have had with them.

4/ I also cancelled my autopay.

What more can I do?

Just a heads up. If you need to contact U. S. Cellular you might be out of LUCK.

Sorry.

I Just Got A FULL 100% Refund From ‘Direct Sat TV’, N.C. For Their Misrepresentation As ‘DirecTV’.

Anura Guruge, June 8, 2013.

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by
Anura Guruge


Related Posts:
>> ‘Direct Sat TV’ N.C. giving me full refund — June 18, 2013.
>> ‘Direct Sat TV’ N.C. scammed me — June 17, 2013.
>> I got another $5/month off — June 14, 2013.
>> Signing up with DirecTV … the hassle — June 12, 2013.
++++ Search for ‘DISH‘ or ‘Direct‘ for other posts
using sidebar search trench at top >>>>>>


Click to ENLARGE.

Click to ENLARGE.


Of course I am delighted. Also impressed that they confessed and decided to do the right thing. That is always good.

But, this was a LOT of hassle. I spent over 4 hours on the phone — and with me, it is always the principle of the matter, rather than the dollar amount (though that is important too). Yes, I did file a complaint with the N.C. BBB — and they will now close to out, as they should, saying matter fully resolved. But, it will be there as a warning to others.

Given that I also complained to DirecTV that I was scammed by one of THEIR authorized resellers I got some ‘non-monetary’ compensation from them too — as I should, given the aggravation. So I kind of made out, as I also did when DISH dropped NEO and TEN Cricket from their ‘Cricket Pack’. But, I am an expert and complaining.

I worry about people who get scammed by these resellers.

See the difference in price. $19.95 from DirecTV vs. $74.97 from ‘Direct Sat TV’. $55.02 difference. That is how they make their money.

So be warned. Be careful. Be very careful.

‘Direct Sat TV’, N.C., Just Called Me And Admitted Misrepresentation! I Am Supposedly Getting 100% Refund. BBB Complaint Accepted.

Anura Guruge, June 8, 2013.

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by
Anura Guruge


Related Posts:
>> ‘Direct Sat TV’ N.C. scammed me — June 17, 2013.
>> I got another $5/month off — June 14, 2013.
>> Signing up with DirecTV … the hassle — June 12, 2013.
++++ Search for ‘DISH‘ or ‘Direct‘ for other posts
using sidebar search trench at top >>>>>>


Click to ENLARGE.

Click to ENLARGE.


Got the above e-mail from the ‘Better Business Bureau’ this morning.

Then, about 20 minutes ago, I received a call from ‘Jeanine’ — who said she was from ‘Direct Sat’.

She said that she was calling about my complaints — though she was not specific about which ones; i.e., complaint I filed with BBB or the joint call I made yesterday morning with a Disputes Manager from my Bank of America credit card.

But she said this. That they had reviewed my call with them on June 12, as I had asked them to do in both complaints, and that I WAS RIGHT.

The rep had, as I was claiming, MISREPRESENTED ‘Direct Sat’ as ‘DirecTV’!

Remember that was my contention all along. I checked. They lied. I am not totally stupid. Much of the time I do know what I am doing.

She says that they will now give me a FULL refund. She has given me a phone number: 910-693-30xx.

I will not count my pigs until I see the credit on my online statement. But, this is a start.

I asked her if the rep had been fired. She said that she did not know but that the ‘case’ had been escalated to the proper management.

This is still SICK. 

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