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October 26, 2017  

Fidelity MyVoice: Voice Recognition Login For Phone Interactions.

by Anura Guruge

Click to ENLARGE.

It, i.e., enrollment in MyVoice, was easy and automatic — so to speak.

I had called to check on a tax issue! Yes, it is October and time to start thinking year-end-taxes. Right?

Once I entered my ‘passcode’ I was told that MyVoice was an option and I should ask the Fidelity Rep. about it.

After we talked taxes, I said I wanted to enroll in MyVoice.

He laughed and said “done”! I asked whether I have to say a phrase … NO! All conversations with Fidelity are recorded, independent of MyVoice. So, they have PLENTY of my voice recordings.

I haven’t TRIED it yet.

But, I gather, that when I next call in, all I will need to enter is my userID. Then when I start talking, ideally to a live Rep., the system will check my voice.

Neat. Cool.

Not that I call Fidelity that often. But, I like it.

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by Anura Guruge

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About Anura Guruge

See 'The Blogger' on my https://nhlifefree.com/ blog.

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