Huston Flood Victims Calling 911 — ‘Stay On Line’ Is NOT The Greatest Advice.
I just listened to the Press Conference by Houston officials, including the Mayor, on their ongoing flood recovery plans.
They are RIGHTLY very proud that they have got their 911 ‘Call Waiting’ queue down from 150 yesterday to 10 today. That means that if you call Houston 911 today there is always likely to be 10 calls ahead of you. Most of us know what this is about from calling cable companies, GoDaddy or some credit card companies.
Telling them to please ‘Stay on the Line’ and not hang-up is NOT the greatest advice.
Why? Cell phone battery life.
‘Staying on the Line’ will drain batteries quicker.
They really should have a CALL BACK system. I have noticed, with GLEE, that more and more companies have instituted this. You call and they promise to call you back — and most do. That works and is better than staying on line.
911 systems should really look into this.
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