MetroCast Down In Alton (NH) For 56-Hours Following Blizzard Of 2017.

by Anura Guruge


I write this as one:

  1. Who regularly SINGS the praises of the MetroCast high speed Internet service; viz., Example 1Example 2 & Example 3.

  2. Who has been a MetroCast customer for 20 years.

  3.  Who was the ‘Customer Support Manager’ for ITT Business Systems (UK) & Northern Telecom Business Systems (UK).

  4.  One who in February 2015 filed a BBB Complaint against MetroCast — and prevailed.


Yes, we understand that the storm was disruptive and wreaked havoc.

My gripe is the LACK of communications and the sheer disregard for customer relations & the POOR lack of redundancy in network design.




That the Call Center was down for that long is not acceptable.

That it took SO LONG before they started posting updates on Facebook was not acceptable.

That the Facebook updates, to begin with, were so sporadic was unacceptable.

That the Facebook updates did NOT reflect reality and was indeed FAKE NEWS was unacceptable. I had firsthand experience of this. I finally managed to speak to a MetroCast rep. at 11:57pm on Thursday night; March 16, 2017. As usual he was VERY NICE. I told him that the latest Facebook update was saying that the Alton node had been activated. He told me, point blank, that that was NOT THE CASE! And the Facebook update had been made at least 30 minutes earlier.

Yes, I had my service back, at full bore (i.e., 150/160Mbps), 14 minutes later! Coincidence.

Not sure how many of YOU remember. BUT we had a similar MetroCast flap in February 2015.

MetroCast was NOT UPFRONT with us on that.

I ranted and railed … and filed a BBB complaint.

I know that heads rolled!

Not sure whether a VP should be held responsible for this. But, IF I was MetroCast NH’s Customer Support Manager I would have handed in my resignation this morning.

I am glad that I have my 150Mbps back.

I was NEVER without Internet — thanks to TDS.

I have BETTER REDUNDANCY at my house than MetroCast has in their network.

I have a separate 15Mbps TDS Internet connection just in case!

I am, as of right now, going ahead and getting a load-balancing router and UPGRADING TDS … {SMILE}



Related posts:
>> Search on ‘TDS’ & ‘MetroCast’ >>>>


by Anura Guruge


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About Anura Guruge

See 'The Blogger' on my https://nhlifefree.com/ blog.

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