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Archive | September 20, 2013

U.S. Cellular, Sheepishly, Admits In E-Mail To Billing System Errors & Issues! Amazing.

Anura Guruge, June 8, 2013.

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Anura Guruge


UScellRelated posts:
>> U.S. Cellular Web site & long holds
>>  … Sep. 19, 2013.
>> U.S. Cellular 4G LTE Data …
>>Feb. 27, 2013.

>> U.S. Cellular Battery Swap …
>>Dec. 6, 2009.


Click to enlarge. This is just the top fragment. It was sent to me as an e-mail.

Click to enlarge. This is just the top fragment. It was sent to me as an e-mail.


This is why it has been SO DIFFICULT, nearly impossible to contact U.S. Cellular for the last few weeks.

They are inundated with irate customers calling in about their bills. It has also crippled their Web site.

This is why I had so much trouble Wednesday evening and night trying to contact U.S. Cellular to cancel my service. On Thursday morning after an initial wait of 40 minutes and then a second wait of 10 minutes I finally succeeded in getting my account closed. Hurrah! I am so relieved and happy. Great weight off my shoulders. I was with them for over a decade and they did look after me quite well — my gripe was just with the expense.

I don’t know where I stand with my bill with them and don’t care. I had autopay with them until I cancelled that. Because THEY SCREWED UP they don’t seem to be billing me this month. That might work out. I will have to wait and see.

I will, of course, keep you posted. In the meantime IF you get a crazy bill from U.S. Cellular or have trouble contacting them you now know why.

That they could screw up a computerized billing system in 2013 tells you a lot about how inept they can be. We have had more than 50 years of SOLID experience with computerized billing systems. Today, a halfway competent team can develop a new billing system that will blend in with no hiccups. U.S. Cellular probably outsourced this to the cheapest bidder — most likely in Mongolia. U.S. Cellular management should be ashamed.

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Brian Holloway Party Break In Story Full Of Holes — More Than Those Supposedly In His Walls.

Anura Guruge, June 8, 2013.

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Anura Guruge


Click to access full CNN story.

Click to access full CNN story.


I happened to see this story on CNN TV this morning. Deanna was intrigued.

I immediately thought it was bogus. A ‘has been’ trying to drum up some publicity and attention.

Yes, I know it is his rural vacation home, BUT he has no security system whatsoever? Find that implausible. Yes, I know that he is an ex-NFL player and as such probably did suffer some head trauma but you would think that even he might have considered a cheapo ‘$99’ system from ADT.

No arrests by the police? No charges filed? Give me a break. This was a setup.

It also transpired, at a later interview (that I also happen to catch), that he would throw parties at this house on a regular basis for these kids! OK. That bothers me some. Could be all innocent BUT it appears that this guy, as he has admitted, knows many of these ‘kids’ quite well. I don’t know how well.

There is more to this story than meets the eye. I do not buy it, as it is being told, for a second.

The CNN anchors that interviewed him this morning were a disgrace. They were so ‘ga-ga’ over this fat guy that they failed to ask any hard questions. Chris Cuomo, one of those anchors, loves to brag that he is a lawyer. And yes I know his pedigree. Yes, he is a nice enough guy, very pleasant and always polite. But I have always thought that he comes across as having an IQ of a flea — which probably explains why he is but a pretty face while his brother is a very respected and capable governor.

This was not one of CNN’s better stories. There is a ‘similar’ local story and I, as a professional cynic, have trouble with that one too.

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